Hi, I’m
Sherrielee Stout
Customer service
268 Pringle Street, Kingston,PA
Summary
Enthusiastic client services professional with management background: Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated with extensive experience in the service industry. I’m A Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate and results-oriented with demonstrated passion for cultivating partnerships and growing within businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
Work History
Mother
In between jobs I was raising a disabled daughter
Getaway. Plymouth, PA
Bartender
10.2018 - 11.2019
Job overview
- Checked customer identification to verify age requirements for alcohol purchases. Adhere to laws regarding alcohol consumption
- Operated point-of-sale system.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
- Completed requisition sheets to restock supplies.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individualsy
Dunkin' DonutsPlymouth, PA
Shift Leader
12.2016 - 11.2018
Job overview
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Created an environment that promoted teamwork amongst employees
Hwy 55Apex, NC
Assistant Manager
02.2014 - 01.2016
Job overview
- Managed daily operations of the store, including creating schedule, assigning employee tasks, and overseeing inventory control processes.
- Assisted with new employee interviews training and conducting performance reviews to track overall progress.
- Handled employee discipline and termination according to company policies.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Performed administrative duties such as processing payroll.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business dutibes
Sundance Vacations Inc.Wilkes-Barre, PA
Customer Service Representative
10.2013 - 01.2014
Job overview
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Performed data entry tasks accurately and in a timely manner including logging and updating information after customer calls
- Read from scripts to promote uniformity and consistency in communications
Morgan’s Cleaning and Property ManagementWilkes-Barre, PA
Caremark Warehouse Cleaner
01.2013 - 10.2013
Job overview
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Operated industrial cleaning equipment such as floor buffers, vacuums and pressure washers.
- Ensured compliance with OSHA standards regarding the storage of hazardous materials in the warehouse.
- Maintained cleanliness of warehouse floors, walls and ceilings by sweeping, mopping, vacuuming and scrubbing surfaces; removed debris from areas.
- Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.
- Utilized pallet jack and baler machine to obtain emptied cardboard boxes and break them down
SUBWAY®RestaurantsPlains, PA
Sandwich Artist
02.2012 - 11.2012
Job overview
- Greeted customers in a professional and friendly manner.
- Proficiently used cash registers to accurately process orders and manage money transactions.
- Prepared sandwiches according to customer requests and food safety standards
- Followed company policies regarding portion control and waste management practices.
- Ensured compliance with local health department regulations concerning food preparation techniques
TargetWilkes-Barre, PA
Overnight Stocker
12.2011 - 02.2012
Job overview
- Accurately and efficiently stocked shelves with merchandise, ensuring proper product placement and rotation.
- Adhered to company policies and procedures when receiving, stocking, rotating, pricing, and merchandising products.
- Used ID tags, stamps, and electronic marking tools to mark stock items
The Laurels Assisted Living FacilityKingston, PA
Dietary Aide
10.2010 - 11.2011
Job overview
- Stocked supplies and set the tables in dining rooms before meals.
- Delivered meals to residents and patients in their rooms when requested.
- Adhered to food safety and infection control regulations.
- Operated dishwashers, blenders, mixers, steamers, ovens and other kitchen equipment safely.
- Assisted patients with feeding when necessary and monitor food intake to ensure adequate nutrition
Education
James M Coughlin High SchoolWilkes Barre, PA
GED
10-2010
Skills
- Operations Management
- Performance Evaluations
- Staff Training and Development
- Team Leadership
- Customer Assistance
- Point of sale systems operation
- Professionalism
- Computer Skills
- Time Management
- Microsoft Office
- Dependable and Responsible
- Supervision and leadership
- Inbound and Outbound Calling
- Appointment Scheduling
- Account updating
- Management experience
- Retail Marketing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Getaway.
10.2018 - 11.2019
Shift Leader
Dunkin' Donuts
12.2016 - 11.2018
Assistant Manager
Hwy 55
02.2014 - 01.2016
Customer Service Representative
Sundance Vacations Inc.
10.2013 - 01.2014
Caremark Warehouse Cleaner
Morgan’s Cleaning and Property Management
01.2013 - 10.2013
Sandwich Artist
SUBWAY®Restaurants
02.2012 - 11.2012
Overnight Stocker
Target
12.2011 - 02.2012
Dietary Aide
The Laurels Assisted Living Facility
10.2010 - 11.2011
James M Coughlin High School
GED
In between jobs I was raising a disabled daughter
Mother
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