Sherrika Johnson
Killeen,Texas
Summary
Experienced with a strong background in office management and clerical tasks. Recognized for fostering strong team collaboration and ensuring seamless operations. Known for adaptability and reliability, excelling in dynamic and fast-paced environments. Proficient in organizing schedules and managing records with precision. Skilled with outstanding abilities in coaching, documentation, and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness, and effective leadership sets apart.
Overview
8
8
years of professional experience
Work History
Small Arms/Artillery Repairer
U.S. Army
01.2022 - Current
- Trained and assisted other employees in proper repair, maintenance procedures.
- Worked closely with supply chain personnel to ensure timely acquisition of necessary replacement parts for ongoing maintenance efforts.
- Troubleshot malfunctioning equipment and identified nature and extent of repairs required.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Customer Service Representative
Humana
03.2020 - 01.2022
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
- Developed strong relationships with clients and healthcare providers through clear communication and empathy during challenging situations.
- Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
Optometry Technician
River Region Medical Center
02.2017 - 03.2020
- Trained first-time contact wearers on insertion and removal of lenses.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
- Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
- Adhered to safety protocols when using specialized equipment, such as lensometers and retinal cameras, protecting both patients and staff.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
General Assembly
Malone Workforce Solutions
07.2016 - 02.2017
- Following health and safety standards
- Maintaining a clean workstation and production floor
- Ensuring the power windows work properly and are down before moving to the next assembly line
- Operating machinery and equipment safely
- Collaborating with team members to meet production goals.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2014
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Leadership skills
- Organizational Skills
- Computer Skills
- Multitasking
- Training and Development
- Goal Setting
- Active Listening
- Verbal and written communication
Timeline
Small Arms/Artillery Repairer
U.S. Army
01.2022 - Current
Customer Service Representative
Humana
03.2020 - 01.2022
Optometry Technician
River Region Medical Center
02.2017 - 03.2020
General Assembly
Malone Workforce Solutions
07.2016 - 02.2017
High School Diploma -
Jefferson Davis High School
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