Sherrika Johnson
Temple
Summary
Dynamic office management professional with a robust background in clerical tasks and a proven track record of fostering strong team collaboration to ensure seamless operations. Recognized for adaptability and reliability, thriving in fast-paced environments while maintaining exceptional organizational skills in scheduling and record management. Expertise in coaching, documentation, and active listening enhances team performance and drives productivity. A decisive leader with a history of resourcefulness and effectiveness, consistently delivering results that contribute to overall organizational success.
Overview
9
9
years of professional experience
Work History
Small Arms/Artillery Repairer
U.S. Army
01.2022 - 06.2025
- Trained and assisted other employees in proper repair, maintenance procedures.
- Worked closely with supply chain personnel to ensure timely acquisition of necessary replacement parts for ongoing maintenance efforts.
- Troubleshot malfunctioning equipment and identified nature and extent of repairs required.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Customer Service Representative
Humana
03.2020 - 01.2022
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
- Developed strong relationships with clients and healthcare providers through clear communication and empathy during challenging situations.
- Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
Optometry Technician
River Region Medical Center
02.2017 - 03.2020
- Trained first-time contact wearers on insertion and removal of lenses.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
- Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
- Adhered to safety protocols when using specialized equipment, such as lensometers and retinal cameras, protecting both patients and staff.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
General Assembly
Malone Workforce Solutions
07.2016 - 02.2017
- Following health and safety standards
- Maintaining a clean workstation and production floor
- Ensuring the power windows work properly and are down before moving to the next assembly line
- Operating machinery and equipment safely
- Collaborating with team members to meet production goals.
Education
High School Diploma -
Jefferson Davis High School
05.2014
Skills
- Diagnostic testing
- Mechanical aptitude
- Precision measurement
- Welding techniques
Timeline
Small Arms/Artillery Repairer
U.S. Army
01.2022 - 06.2025
Customer Service Representative
Humana
03.2020 - 01.2022
Optometry Technician
River Region Medical Center
02.2017 - 03.2020
General Assembly
Malone Workforce Solutions
07.2016 - 02.2017
High School Diploma -
Jefferson Davis High School
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