Sherril Henson
Lubbock,TX
Summary
Compassionate and highly organized professional with over ten years of experience in healthcare coordination, customer service, administrative support, and leadership roles. Known for being a trusted first point of contact, managing complex scheduling and communication needs, and supporting individuals and families with empathy and professionalism. Strong background in documentation, confidentiality, cross-department communication, and team leadership. Committed to service excellence and positive outcomes in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Patient Services Specialist
Texas Tech University Health Sciences Center
08.2022 - Current
- Serve as the primary point of contact for families referred by school counselors and primary care providers.
- Coordinate appointments and services while managing a caseload of up to 130 families at a time.
- Guide families through multiple branches of care, explaining services, processes, and expectations with compassion and clarity.
- Maintain precise documentation and ensure confidentiality of all patient and family records.
- Communicate effectively between families, school administrators, and medical providers to ensure continuity of care.
- Submit prescription refill requests and provide additional administrative support to families.
- Represent the program as the first voice and first impression for all incoming families.
Food Service Manager (Part-Time)
United Supermarkets
02.2015 - Current
- Promoted from food service clerk to assistant manager within 45 days of hire, and soon thereafter, to department manager.
- Manage a department of up to 45 employees, including weekly schedule creation and staff coordination.
- Train, mentor, and develop team members while fostering a positive team environment.
- Collaborate with other departments and leadership to ensure smooth daily operations.
- Ensure compliance with food safety standards, inventory management, and product rotation.
- Troubleshoot equipment issues and resolve operational challenges.
- Oversee catering preparation and deliver outstanding customer service.
Inbound Call Center – Small Business Sales Represe
AT&T
01.2020 - 08.2022
- Completed a 10-week training program supporting small business customers through inbound sales and service calls.
- Handled complex sales, troubleshooting, billing disputes, and account management.
- Built strong relationships with business owners by identifying needs and recommending tailored communication solutions.
- Navigated and mastered 19 internal computer systems to resolve issues efficiently.
- Scheduled service installations and coordinated with internal departments for seamless execution.
- Issued credits, resolved billing disputes, and documented detailed call notes accurately.
Worship Leader / Youth Group Leader
Bacon Heights Baptist Church
07.2015 - 11.2020
- Led weekly worship services, coordinating music and prayer elements.
- Recruited and trained volunteer musicians and vocalists for worship teams.
- Collaborated with pastoral staff to plan church events and special services.
- Organized rehearsals, ensuring readiness and cohesion among performers.
- Designed multimedia presentations to enhance worship experience during services.
Marketing Director
Chick-fil-A
12.2012 - 02.2015
- Designed and coordinated mall-wide marketing initiatives, promotions, and incentive programs.
- Organized community outreach events including blood drives, food drives, fundraisers, and family events.
- Coordinated catering events and supported daily restaurant operations.
- Managed public communications and collaborated with mall management and other retailers.
- Created signage and strengthened community engagement through creative marketing.
Education
High School Diploma -
Reno Institute For Higher Learning
Reno, NVSkills
- Customer relationship management
- Appointment coordination
- Staff training
- Process optimization
- Time management
- Friendly and outgoing
- Team leadership
- Scheduling & Care Coordination
- Cross-Department Communication
- Time Management & Organization
- Public Speaking & Mentorship
- Multisystem Computer Proficiency
Certification
Heart Saver First Aid Program - Texas Tech - 7/1/2024 to current
Leading for Good - 8 Session Seminar - 12/9/2025
Accomplishments
7 Time ACE Card Recipient - Texas Tech
Statline Values Highlight of the Week - Texas Tech - 9/13/2024
Timeline
Senior Patient Services Specialist
Texas Tech University Health Sciences Center
08.2022 - Current
Inbound Call Center – Small Business Sales Represe
AT&T
01.2020 - 08.2022
Worship Leader / Youth Group Leader
Bacon Heights Baptist Church
07.2015 - 11.2020
Food Service Manager (Part-Time)
United Supermarkets
02.2015 - Current
Marketing Director
Chick-fil-A
12.2012 - 02.2015
High School Diploma -
Reno Institute For Higher Learning