Overview
Work History
Education
Skills
Timeline
Generic

Sherri L McPherson

Lynchburg,VA

Overview

30
30
years of professional experience

Work History

Deli Clerk

Kroger
03.2018 - 06.2023
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.

Phlebotomist III

Centra Health
09.2008 - 03.2020
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.
  • Organized daily work based on collection priority.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Verified proper storage and transportation of specimens to laboratories.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Provided guidance and support to laboratory personnel.
  • Participated in quality assurance and competency assessment initiatives.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.

Station Manaager

Avis Rent A Car
01.1993 - 03.2019
  • Improved station efficiency by implementing new operational strategies and streamlining processes.
  • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
  • Developed and implemented safety protocols to maintain a secure working environment for employees.
  • Enhanced employee performance by providing ongoing training, coaching, and feedback.
  • Reduced operating costs through effective budgeting and expense management.
  • Increased revenue growth with strategic marketing initiatives and promotions.
  • Collaborated with regional management to align station objectives with company goals.
  • Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
  • Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
  • Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
  • Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
  • Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
  • Implemented preventative maintenance programs for equipment to reduce downtime and ensure reliability during peak hours of operation.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
  • Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
  • Coordinated meetings and programming initiatives with community leaders to create interesting, compelling and informative governmental interest pieces.
  • Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
  • Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
  • Implemented safety program and delivered training to employees, realizing [Number]% decrease in job site accidents.
  • Participated in program acquisition by recommending suitable programs for purchase.
  • Relayed instructions from control room to studio floor using talk-back system.
  • Assessed expected technical challenges and developed proactive solutions.
  • Developed suggestions for technical process improvements to optimize resources.
  • Oversaw testing of equipment and components to check for defects.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Collaborated with leadership staff to determine appropriate budgets.

Education

High School Diploma -

Bellaire High School
Bellaire, OH
05.1984

Skills

  • Product Rotation
  • Honesty and Integrity
  • Customer Service
  • Equipment Use
  • Inventory Rotation
  • Strong Work Ethic
  • Flexible Schedule
  • Product Displays and Showcases
  • Cleaning and Sanitizing
  • Proper Food Handling
  • Safe Food Handling
  • Product Knowledge
  • Safe Food Handling Practice
  • Weights and Measurements
  • Cleanliness and Sanitation
  • Equipment Safety
  • Food Safety Compliance
  • Product Stocking and Rotation
  • Food safety knowledge
  • Attention to detail
  • Effective communication
  • Order taking accuracy
  • Product presentation
  • Customer service excellence
  • Sanitation practices
  • Time management
  • Meat slicing expertise
  • Reliability
  • Merchandising displays
  • Customer Relations
  • Resolving Complaints
  • Stocking and Replenishment
  • Product Merchandising

Timeline

Deli Clerk

Kroger
03.2018 - 06.2023

Phlebotomist III

Centra Health
09.2008 - 03.2020

Station Manaager

Avis Rent A Car
01.1993 - 03.2019

High School Diploma -

Bellaire High School

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Sherri L McPherson