Sherri L. Miller
Cloverdale,IN
Summary
Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.
Overview
12
12
years of professional experience
Work History
Associate Manager
LabCorp
Indianapolis, IN
01.2023 - Current
- Analyzed workflows and executed changes to boost laboratory efficiency and decrease turnaround times.
- Designed and implemented training programs to enhance staff compliance with safety regulations and best practices.
- Performed detailed analysis of workflow processes, pinpointing bottlenecks and suggesting actionable solutions for improved efficiency.
- Facilitated collaboration with leadership to establish and align strategic goals with overarching organizational and client priorities.
- Orchestrated communication between departments to optimize operations and elevate service delivery standards.
- Executed simultaneous management of high-priority tasks to ensure optimal resource allocation and timely completion.
- Managed personnel and equipment distribution to enhance project execution and operational effectiveness.
- Directed implementation of quality assurance protocols through collaboration with cross-functional teams to ensure compliance with industry standards.
Operations Program Lead
LabCorp (formerly Covance), Indianapolis
Indianapolis, United States
02.2021 - 12.2023
- Assisted and supported management in developing and implementing global processes, procedures, and metrics.
- Helped develop with the Global Counterparts, new processes to ensure improvements within the departmental workflow. Working on enhancements, time savings, and automation of processes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
Team Supervisor
Covance, Indianapolis
Indianapolis, United States
02.2017 - 01.2021
- Assisted and supported management in developing and implementing global processes, procedures and metrics
- Helped develop with the global counterparts, new processes to ensure improvements within the departmental workflow. Working on enhancements, time savings, and automation processes
- SME from the management perspective for multiple team projects: eQuery, Start up of the Bangalore team in Query resolution
- Mange resolution of customer complaints, internal and external
- Service Failures- Tracking and preventative actions
- Timely communications to Global management
- Installing a mindset of " Patient Safety" first within the team
- Supervised daily operations, ensuring adherence to quality standards and regulatory compliance.
- Mentored team members, enhancing skills and promoting professional development.
Team Lead
Covance, Indianapolis
Indianapolis, United States
11.2013 - 02.2017
- Coordinated site operations to ensure compliance with regulatory guidelines and company policies.
- Developed and maintained project schedules, ensuring timely completion of milestones.
- Trained and mentored junior staff on best practices in site management and coordination.
- Implemented process improvements that increased operational efficiency across multiple projects.
Education
No Degree - Educational Leadership And Management
Lab Corps
Indianapolis, IN01-2016
No Degree - Nursing
IUPUI
Indianapolis, IN05-1992
High School Diploma -
Ben Davis High School
Indianapolis01-1989
Skills
- Confident Team Player
- Excellent work ethic
- Process improvements
- Excellent organizational, leadership, and communication skills
- Experienced in high stress situations
- Detail Oriented
- Able to Multi-Task
- Numerous Customer Service Awards
- Competent using Software including Word, Power Point, Excel
- Strategic planning
- Staff management
Timeline
Associate Manager
LabCorp
01.2023 - Current
Operations Program Lead
LabCorp (formerly Covance), Indianapolis
02.2021 - 12.2023
Team Supervisor
Covance, Indianapolis
02.2017 - 01.2021
Team Lead
Covance, Indianapolis
11.2013 - 02.2017
No Degree - Educational Leadership And Management
Lab Corps
No Degree - Nursing
IUPUI
High School Diploma -
Ben Davis High School
MLE Harvard leadership Course
Course lead training on leadership skills through Labcorp Leadership training. Taken April 2025