Sherri Lee Jackson
Office Manager/Real Estate Professional
Greenville,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
America's Home Place
Greer, SC
10.2021 - Current
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Compiled client profiles and entered information into operating system.
- Streamlined office duties to increase daily quotas and organize employee productivity.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Set up appointments with potential and current customers.
- Conducted on-site color meetings for new home owners, answer customer questions and redirect concerns toward positive aspects.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained the show rooms and kept all products up to date.
Office Manager
Sonitrol Security
Greer, SC
12.2019 - 03.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained CRM database with customer updates and report generation.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Coordinated special projects and managed schedules.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
Real Estate Associate
Southern Management
Greenville, SC
11.2018 - 06.2019
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared meeting materials and took clear notes to distribute to management/office.
- Assisted and oversaw the processes for property taxes for over 300 properties in multiple states and implemented sheets for tracking and managing.
Operations Support Technician
Cheesecake Factory Inc
Greenville, SC
06.2007 - 03.2018
- Prepared operating procedure documentation for team use and trained new personnel in best practices.
- Coordinated with vendors on invoice management and resolving outstanding issue
- Handled biweekly payroll for all staff members at designated location, to include but not limited to: maternity, medical, personal and tax filing documents.
- Ensured company policies and legal guidelines are communicated to all staff upon employment.
- Processed all new hires. Using Equifax and the i-9 hiring process.
- Provided executive level support for the General Manager and Executive Kitchen Manager
- Prepared and submitted invoices. Reconciled them daily for payment.
- Handled ordering and budget of all office expenses.
- Managed daily office operations to ensure efficiency and productivity.
- Managed company donations and community outreach.
- Handled daily balancing for all cash handling employee for multimillion dollar restaurant.
- Daily maintenance of the safe and handled all money exchanges with armored car company without incident.
Office Manager
Greentek Energy Systems
Lawrenceville, GA
03.2015 - 07.2016
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Prepared meeting materials.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Answered all incoming calls.
- Arranged corporate and office conferences for company employees and guests.
- Managed office operations while scheduling appointments for department managers.
- Handled all escalated client matters and processed all returns from start to finish including, but not limited to, efficiently gathering customer information, fulfilling customer needs, processing reimbursement or shipment orders.
Aviation Resource Mana
United Stated Air Force
McChord AFB , WA
09.2001 - 09.2004
- Organized records for pilots and loadmasters, schedules and completed orders.
- Planned, directed and coordinated the operations of the 4th Airlift Squadrons C-17’s and flight personnel.
- Maintained flight records, validated aircrew safety and physical requirements, monitored daily flight mission data and establish schedules for aircrew training.
- Daily operations consisted heavily of data entry and organizational office skills
Education
Associate of Science - Aviation Management And Operations
Community College of The Air Force
Montgomery, ALAssociate of Science - Nutrition Sciences
Kaplan University
Davenport, IABachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZCertificate - Real Estate Professional/Agent
Real Estate U
Skills
Interpersonal communication skills
undefinedTimeline
Sales Coordinator
America's Home Place
10.2021 - Current
Office Manager
Sonitrol Security
12.2019 - 03.2021
Real Estate Associate
Southern Management
11.2018 - 06.2019
Office Manager
Greentek Energy Systems
03.2015 - 07.2016
Operations Support Technician
Cheesecake Factory Inc
06.2007 - 03.2018
Aviation Resource Mana
United Stated Air Force
09.2001 - 09.2004
Associate of Science - Aviation Management And Operations
Community College of The Air Force
Associate of Science - Nutrition Sciences
Kaplan University
Bachelor of Science - Business Administration And Management
University of Phoenix
Certificate - Real Estate Professional/Agent
Real Estate U
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