Sherrill Baines
Summary
Detail oriented administrative assistant with 30 years of experience in fast paced environments and 10 years of document control experience including strong interpersonal and organizational skills necessary to support multidisciplinary and multicultural environments. Fast learner and detailed oriented. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Remote Customer Care Team Member
Academy Sports & Outdoors
07.2022 - Current
- Resolve customer needs related to webpage troubleshooting, order placement, shipping and tracking issues, etc
- Via telephone and email
- Communicate effectively with management to address customer concerns within a timely fashion
- Maintain detailed records of customer interactions for management review.
Marketing Assistant
Prudential Advisor
07.2016 - 07.2022
- Provided administrative support for a financial services team of 6 (six) people.
Project Administrative/Document Control
KBC Advanced Technology
07.2015 - 07.2016
- Utilized SharePoint to support up to 2 (two) project managers in the execution of up to 2 (two) projects simultaneously
- Monitored document activity to maintain compliance with document management laws
- Maintained document distribution matrix of project documents at maximum capacity
- Utilized SharePoint to prepare and distribute documents to clients
- Created, edited, and formatted project documents and presentations to be shared with management staff and clients
- Performed project closeouts by archiving all project data and correspondence for future retrieval.
Seasonal Sales Associate
Macy's
09.2015 - 12.2015
- Utilized exceptional customer service skills to support a positive shopping experience for customers
- Maintained knowledge of store promotions and sales to assist in adequate inventory ordering and supply
- Managed all cash and credit card payments for merchandise or exchanges.
Senior Document Controller Lead
ConocoPhillips Lower 48, Gulf Coast Business Unit - Eagle Ford
10.2013 - 02.2015
- Adhered to company policies and procedures while administering company documents
- Utilized Electronic Document Management System (EDMS) to establish and maintain filing systems
- Coordinated document and records management requirements
- Created, edited, assembled, reviewed, and archived hard copies and electronic copies of company documents and project books.
Education
High School Diploma -
Highlands High School
San Antonio, TXSkills
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- InfoWorks
- Adobe Acrobat
- Documentum
- Visio
- CoreWorks
- MS SharePoint 2007-2010, Workspace, Extranet and Intranet
- ERoom
- Oracle Genesys Cloud/BUI/Business Track
- Livelink
- Customer Service
- Complaint Resolution
- Positive Attitude
- Complex Problem-Solving
- Computer Skills
Timeline
Remote Customer Care Team Member
Academy Sports & Outdoors
07.2022 - Current
Marketing Assistant
Prudential Advisor
07.2016 - 07.2022
Seasonal Sales Associate
Macy's
09.2015 - 12.2015
Project Administrative/Document Control
KBC Advanced Technology
07.2015 - 07.2016
Senior Document Controller Lead
ConocoPhillips Lower 48, Gulf Coast Business Unit - Eagle Ford
10.2013 - 02.2015
High School Diploma -
Highlands High School
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