Sherrill Jacobson
Wendell,NC
Summary
Dynamic leader with a proven track record at Dog Warriors Rescue, excelling in strategic planning and relationship building. Spearheaded team transformations, fostering a culture of continuous improvement and collaboration. Achieved significant enhancements in employee engagement and client satisfaction through innovative management and exceptional service delivery. Expert in operations management and team leadership, driving organizational success.
Overview
14
14
years of professional experience
Work History
Director
Dog Warriors Rescue
04.2019 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Owner
Paws Pet Concierge
02.2013 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Administrative Assistant
Board of Dietitian/Nutritian
02.2011 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor - Political Science
University of Massachusetts, Boston
Boston, MA06.1989
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Project coordination
- Employee development
- Staff management
- Organizational development
- Goal setting
- Budget control
- Budget management
- Business planning
- Issues resolution
- Contract and vendor management
- Negotiation
- Hiring and retention
- Financial reporting
- Rules and regulations
- Charismatic leader
- Business development
- Financial management
- Contract negotiation
- Business administration
- Talent acquisition
- Human resources management
- Sales management
- Story pitching
- Corporate social responsibility
- Media relations
- Crew collaboration
- Fundraising events
- Capital spending
- Company guidelines
- Information technology management
- Cast and crew supervision
- Non-profit management
- Donor management
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Team building
- Leadership development
- Coaching and mentoring
- Client relations
- Conflict resolution
- Task delegation
- Visionary leadership
- Risk management
- Performance management
- Process improvement
- Vendor relationship management
- Industry knowledge
- Intellectual property management
- Teamwork and collaboration
- Team leadership
- Effective leader
- Process improvements
- Staff training/development
- Customer service
- Performance evaluation and monitoring
- Performance improvement
Timeline
Director
Dog Warriors Rescue
04.2019 - Current
Owner
Paws Pet Concierge
02.2013 - 11.2024
Administrative Assistant
Board of Dietitian/Nutritian
02.2011 - 02.2013
Bachelor - Political Science
University of Massachusetts, Boston
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