Sherrill Jones
Chattanooga,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, exhibits teamwork, adaptability, exceptional customer service, interpersonal skills and results oriented. Prepared to work effectively supervised and independently, while quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Pennrose Management Company
Chattanooga, TN
10.2021 - Current
- Strong customer service orientation
- Knowledge of customer service principles and practices
- Prior work experience in a fast paced environment with competing priorities
- Capable to interpret data, recognize trends and assist others in identifying trends
- Active listening skills
- Strong reading comprehension, written and oral communication skills
- Ability to manage detailed work within continual deadlines and time constraints
- Competent to work with confidential information and maintain confidentiality
Front Desk Clerk
City of Chattanooga
Chattanooga, TN
09.2019 - 06.2021
- Provided customer service to the general public, walk-in’s and clients
- Performed various clerical duties and maintained calendars for staff
- Handled 100 plus calls daily, return and transmit voice mail messages
- Collected and maintained records
- Entered specified data in system and other assigned tasks.
Community Service Representative
Chattanooga Housing Authority
Chattanooga, TN
06.2006 - 07.2019
- Provided exceptional customer service, file maintenance, facilitated orientation, leased units
- Processed applications/background screenings, determined eligibility, scheduled move-ins
- Ensured program compliance, trained CSR’s, prepared leases/evictions, resolved complaints
- Proficient in data entry, keyboarding skills and in automated applications such as Microsoft Office
- Conducted housekeeping inspections, submitted/closed work orders
- Established and maintained effective working relationships
Education
A.A.S. Degree - Legal Assisting Technology
Chattanooga State Tech. Community College
05.2000
A.S. Degree - General Education
Southwestern Christian College
05.1985
Skills
- Customer Service-Focused
- Administrative Support
- Meet Deadlines and Time Constraints
- Problem-Solving
- Research Ability
- General HR Knowledge
- Resolve Customer Inquiries
- Employment Verifications
- Maintain Confidentiality and Integrity
- Review, Analyze, Interpret and Process Data
- Manage New Employee On-Boarding
- Foster Positive Company Culture
Qualifications Summary
I have 10 plus years of customer service experience, I am resourceful, and eager to learn. I have interest in human resources and proven ability to work collaboratively with diverse groups.
Accomplishments
Rent Calculations, Fair Housing, Accent, Elite, Oracle EBS and YARDI, EIV, and HUD Data Security
Certification
- Property Management
- Leadership Development
- Customer Service
Timeline
Property Manager
Pennrose Management Company
10.2021 - Current
Front Desk Clerk
City of Chattanooga
09.2019 - 06.2021
Community Service Representative
Chattanooga Housing Authority
06.2006 - 07.2019
A.A.S. Degree - Legal Assisting Technology
Chattanooga State Tech. Community College
A.S. Degree - General Education
Southwestern Christian College
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