Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sherrill Marsh

Edgewood,WA

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

19
19
years of professional experience

Work History

Customer Experience Manager

Victoria Secret
01.2023 - Current


  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • District trainer for merchandise flow process, visual merchandising and backroom organization.

Brand Operations Manager

Victoria's Secret PINK
10.2020 - 01.2023

Brand Operations Supervisor

Victoria's Secret PINK
06.2017 - 10.2020

Store Manager

BATH & BODY WORKS
01.2014 - 06.2017
  • Ran 1.8 million dollar store and exceeded sales every year.
  • Attract, hire, develop, inspire and retain top talent, Lead on boarding activities for everyone hired within the store.
  • Lead performance conversations including, in the moment coaching, performance management, mid-year and annual reviews.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Wrote schedules to impact sales results and manage payroll targets.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Execute and maintain visual direction along with understanding the customer and making decisions based on their needs.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Co-Manager

Bath & Body Works
01.2011 - 01.2014

Sales Leader

Bath & Body Works
10.2009 - 01.2011

Store Manager

Papa Murphy's Take And Bake Pizza
10.2004 - 09.2009

Education

High School Diploma -

Capital High School
Boise, ID
2004

Skills

  • Customer Service
  • Manager Coaching and Training
  • Motivational Leadership
  • Strategic Planning
  • Recruiting
  • Sales Professional
  • Visual Merchandising
  • Loss Prevention
  • Workflow Schedules
  • Inventory Accuracy
  • Promotional Planning
  • Operational Efficiency

References

 Robyn Lopez, Store Manager for Starbucks

 Relation: Peer at Bath & Body Works & Store Manager at Victoria's Secret

 253-227-9732  robynl0524@gmail.com  Tukwila, WA


Nicole Phillips, District Manager for Starbucks

Relation: District Manager at Victoria's Secret


Stacey Sandoval, District Manager for Starbucks

Relation: District Manager at Bath & Body Works & Victoria's Secret 





Timeline

Customer Experience Manager

Victoria Secret
01.2023 - Current

Brand Operations Manager

Victoria's Secret PINK
10.2020 - 01.2023

Brand Operations Supervisor

Victoria's Secret PINK
06.2017 - 10.2020

Store Manager

BATH & BODY WORKS
01.2014 - 06.2017

Co-Manager

Bath & Body Works
01.2011 - 01.2014

Sales Leader

Bath & Body Works
10.2009 - 01.2011

Store Manager

Papa Murphy's Take And Bake Pizza
10.2004 - 09.2009

High School Diploma -

Capital High School

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Sherrill Marsh