Sherrill McDougle
Carlsbad,USA
Summary
Dynamic professional with extensive experience at EDDY COUNTY, excelling in report generation and data management. Proven ability to enhance office administration and customer service, leading to improved operational efficiency. Adept at document preparation and skilled in maintaining confidentiality, fostering strong relationships across teams. Committed to delivering results in fast-paced environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
DWI Fiscal Manager
Eddy County
05.2025 - Current
- Evaluated the financial viability of potential partnerships or acquisitions, providing senior leadership with critical information to inform strategic decisionmaking.
- Optimized revenue streams through careful monitoring of income sources and identification of new opportunities for growth.
- Monitored the organization''s investments closely, making adjustments as needed to optimize returns while minimizing risk exposure.
- Increased transparency in financial management by generating comprehensive monthly reports for senior leadership review.
- Negotiated favorable terms with vendors, resulting in substantial cost savings without compromising quality or service levels.
- Improved fiscal efficiency by streamlining financial processes and implementing cost-saving measures.
- Assisted in securing grant funding by providing accurate financial data for proposal submissions and ongoing reporting requirements.
- Provided guidance to department managers on budgetary matters, supporting informed decision-making on resource allocation.
- Managed cash flow effectively, ensuring the timely payment of invoices and proper allocation of funds for operational expenses.
- Developed annual budgets in collaboration with department heads, aligning financial resources with organizational goals and priorities.
- Supported the organization''s mission and objectives by allocating resources effectively, ensuring that all financial decisions were grounded in data-driven analysis.
Human Resources Generalist II
EDDY COUNTY
07.2019 - 05.2025
- Responsible for performing HR-related duties on a professional level and work closely with senior management
- A wide range of personnel and related projects, duties, and functions usually associated with the field of Human Resources Management, but within rules, regulations, and guideline established by Federal, State, County, and local governments.
- Carries out responsibilities in area of benefits admin., employee relations, training, onboarding, policy implementation, recruitment/employment, fingerprinting, background checks, making practical recommendations
- Maintain all employees' personnel files, schedules interviews, testing, and participates as a interview panel member when needed
- Ensures all interviews are in compliance with all Federal, State, County, and local and employment laws.
- Processes, maintains, tracks, and reports on all required documentation for application and on boarding process
- Maintain human resource information system records and compiles reports from the database.
- Responsible for the redaction of applicant identifiable information in order to reduce bias in the recruitment interview process and redaction of certain protected personal identified from public records requests
- Responsible for job postings, advertisements and promotion campaigns for fill vacant positions.
- Able to exercise independent judgment, and confidentiality
Road Accounting Technician
EDDY COUNTY
01.2018 - 07.2019
- Develops and maintains daily, weekly, monthly, and yearly reports from data submitted
- Prepare and compiles data on force accounts and State/County Cooperative Programs, also prepares routine count documents
- Supervises the Secretary position
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
Secretary
EDDY COUNTY
05.2017 - 01.2018
- Heavy volume of incoming calls and relay messages
- Respond to concerns or complaints of callers with my knowledge
- Perform duties with minimal supervision
- Work as an individual at times and as a part of a select team
- Required to work irregular hours, attend job-related meetings
Administrative Assistant, Employment Consultant, HR
ITSQUEST
01.2014 - 05.2017
- Scheduling and assigning administrative projects, fielding telephone calls, greeting visitors and clients, database system maintenance, preparing correspondence, preparing reports, scanning, filing, emailing, maintaining supplies inventory, photocopying and faxing.
- Assist staff with administrative duties as requested
- Distribute incoming mail and prepare outgoing mail including bulk mail
- Assist with completion of necessary statistical reports as requested
- Maintain desk area, keeping it clean and freed from clutter
- Type and word process documents as needed
- Produce mailing labels and reports as requested
- Other clerical duties as assigned like payroll and Urine Testing
Technical Support Technician, Department of International Worldwide Services
VERIZON BUSINESS
01.1998 - 06.2008
- Provide Technical Support and acted as a liaison to identify, troubleshoot, and resolve issues
- Conducted routine data testing and call searches using Diagnostics tool
- Opened service inquires and referred to on-site support technicians
- Supplied timely and accurate feedback using ETMS ticketed systems to report incidents
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Senior Customer Support Representative, Department of Customer Services
BUSINESS TELECOM AND INCORPORATED
01.1995 - 01.1998
- Coordinated on-going coaching and training for new systems and procedures for up to eight employees
- Handled first level escalations and monitored floor coverage during shift
- Oversaw special projects such as call volume statistics
- Communicated updates and changes in processes and procedures to personnel Expediently
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Accounting Technician
DEPARTMENT OF DEFENSE ARMY
01.1989 - 01.1995
- Maintained Payable Records for 82nd Airborne using Military Accounting System
- Balanced records for soldiers on TDY (Temporary Travel Duty)
- Collected payment on unofficial calls made during duties
- Disbursed payment to contractors for services completed on post
- Completed bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
Personnel Assistant I
Fort Bragg Civilian Personnel Office Advisory Center (CPO)
01.1987 - 05.1989
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported HR initiatives by coordinating events, such as team-building activities and staff meetings, fostering a positive work environment.
- Assisted with on-boarding process of 85 new hires.
- Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
- Recruited and screened qualified potential employees.
- Collaborated with department managers to identify staffing needs and recruit top talent, resulting in a more efficient workforce.
- Coordinated interview schedules with hiring managers, ensuring a smooth candidate experience throughout the process.
- Answered and redirected incoming phone calls for office.
Education
Certificate - Microsoft Word, Excel, PowerPoint and Medical Front Office Assistant
Wake Technical Community College
Raleigh, NCBachelor - Accounting
Fayetteville State University
Fayetteville, NC12-1994
Associate of Applied Science - Business Administration and Accounting
Rutledge College
Fayetteville, NC05-1989
Graduate Certificate - Certified Public Official
New Mexico Edge
Albuquerque, NM12-2021
Skills
- Report generation
- Data management
- Document preparation
- Calendar management
- Office administration
- Customer service
- Accounts receivable
- Accounts payable
- Cash flow management
- Payroll administration
Accomplishments
- Assisted parents with daily finances and life skills
- Served as a member on Wendell Middle School PTA
- Volunteered as a Tax prepare for VISTA
- Member of the Student Council
- Certified Public Officer with New Mexico Edge
- Notary
Certification
- Certified Public Officer with New Mexico Edge
- Notary
- Wake Technical Community College, Raleigh, NC
LANGUAGES
English: Professional
Timeline
DWI Fiscal Manager
Eddy County
05.2025 - Current
Human Resources Generalist II
EDDY COUNTY
07.2019 - 05.2025
Road Accounting Technician
EDDY COUNTY
01.2018 - 07.2019
Secretary
EDDY COUNTY
05.2017 - 01.2018
Administrative Assistant, Employment Consultant, HR
ITSQUEST
01.2014 - 05.2017
Technical Support Technician, Department of International Worldwide Services
VERIZON BUSINESS
01.1998 - 06.2008
Senior Customer Support Representative, Department of Customer Services
BUSINESS TELECOM AND INCORPORATED
01.1995 - 01.1998
Accounting Technician
DEPARTMENT OF DEFENSE ARMY
01.1989 - 01.1995
Personnel Assistant I
Fort Bragg Civilian Personnel Office Advisory Center (CPO)
01.1987 - 05.1989
Certificate - Microsoft Word, Excel, PowerPoint and Medical Front Office Assistant
Wake Technical Community College
Bachelor - Accounting
Fayetteville State University
Associate of Applied Science - Business Administration and Accounting
Rutledge College
Graduate Certificate - Certified Public Official
New Mexico Edge
SUMMARY OF EXPERIENCE
- EDDY COUNTY, 01/01/17, Present, Secretary, Road Accounting Technician, Human Resources Generalist II
- ITSQUEST, Carlsbad, NM, 01/01/14, 01/01/17, Administrative Assistant, Employment Consultant, HR
- VERIZON BUSINESS, Cary, NC, 01/01/08, 01/01/98, Technical Support Technician, Department of International Worldwide Services
- BUSINESS TELECOM AND INCORPORATED, Raleigh, NC, 01/01/98, 01/01/95, Senior Customer Support Representative, Department of Customer Services
- DEPARTMENT OF DEFENSE ARMY, 01/01/87, 01/01/95, Accounting Technician
- FORT BRAGG CIVILIAN PERSONNEL OFFICE (CPO), Personnel Assistant I
VALUE OFFER
- 18 years of providing professional Telecommunication services to Fortune 500 Companies and Government/Military Organizations
- Decisive in transforming difficult situations into practical outcomes
- Extensive knowledge of Customers, Competitors and trends in the industry
- Exceptional attributes, demonstrating high energy with passion in thrive in a challenging environment
- Proficient in developing, implementing and successfully executing companies Expectations
- Assist staff with administrative duties as requested and statistical reports