Microsoft Office Suite
Sherrill Newton
Administrative Assistant
Norristown,PA
Summary
Dedicated and detail-oriented administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
U-Haul Moving & Storage
07.2022 - 05.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up, which contributed to comprehensive database for future reference.
Independent Contractor
Grubhub, Inc.
08.2019 - 04.2020
- Completed food deliveries in a timely manner.
- Leveraged GPS system and navigation application to determine and follow the most efficient routes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire delivery lifecycle, keeping them informed of progress updates or any potential issues that arose.
Caregiver
Montgomery County Department of Adult Aging
08.2009 - 08.2019
- Provided medication management,
- Coordinating in-home therapies and services, and therapeutic recreation
- Administered medical care plan, including assisting with physical therapy.
- Coordinated appointments and transportation.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Research Support Specialist (Temporary)
The Carney Group
09.2008 - 08.2009
- Procured records for litigation support for mass tort, personal injury, and product liability and medical malpractice cases
- Reviewed medical records, radiology films, autopsy reports, and other documents to locate additional deponents
- Documented all correspondence with doctors, attorneys, and any other entity as needed
- Achieved timely completion of assigned tasks through effective time management practices and strong attention to detail.
- Identified potential participants, securing resources for continued research activities.
Administrative Assistant
Philadelphia Maintenance Co., Inc.
08.2000 - 04.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Processed and maintained accounts payable and accounts receivables, ensuring the accuracy of billing and payments.
- Improved office efficiency and customer service by overhauling the filing system
Education
Bachelor of Arts - Broadcast, Telecommunications, And Mass Media
Temple University
Philadelphia, PA08.2024
Skills
Administrative and Clerical Support
Stock management
Customer Service
Scheduling
Microsoft Office Suite
Team Player
Works Independently under General Supervision
Problem-solving abilities
Professional telephone demeanor
Call Management
Office equipment proficiency
Report Preparation
References
References upon request.
Timeline
Customer Service Representative
U-Haul Moving & Storage
07.2022 - 05.2024
Independent Contractor
Grubhub, Inc.
08.2019 - 04.2020
Caregiver
Montgomery County Department of Adult Aging
08.2009 - 08.2019
Research Support Specialist (Temporary)
The Carney Group
09.2008 - 08.2009
Administrative Assistant
Philadelphia Maintenance Co., Inc.
08.2000 - 04.2008
Bachelor of Arts - Broadcast, Telecommunications, And Mass Media
Temple University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridSoftware
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