Sherri M. Brown
Sarasota,FL
Summary
Adaptable Professional: 25+ years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Dedicated and detail-oriented worker with excellent interpersonal and creative skills.
Multi-tasking: Ability to prioritize multiple tasks with minimal oversight. Highly effective in a fast-paced environment.
Proficient computer skills: Experienced with Microsoft Office Suite (Excel, Word, and PowerPoint, and a wide variety of company based software).
Leadership/Initiative: Collaborated to create several SOPs and efficiencies for various processes.
Driven: Adaptive in the ever-changing workplace, bringing a coachable mentality and a positive attitude.
Overview
25
25
years of professional experience
Work History
Admin. Assistant/Bookkeeping Assistant
(GoGps/Shore Thing Storage) CONTRACTOR
Sarasota, FL
02.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Reconciled bank statements and credit card accounts for accuracy and completeness. (Within Company based software (GGPS PRO), Microsoft Excel, and Quickbooks for the US and Canada.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow. (Within company based software dedicated precisely for invoicing).
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Updated financial records using various company based software programs for current, accurate accounts.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
Administrative Assistant/Bookkeeping Assistant
(The Islander Club) CONTRACTOR
Longboat Key, FL
02.2024 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
City Carrier Assistant CCA
(UNITED STATES POSTAL SERVICE) CONTRACTOR
Longboat Key, FL
06.2023 - 12.2023
- Routes or cases all classes of mail in sequence of delivery along an established route.
- Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
- Handles undeliverable mail in accordance with established procedures.
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
- Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
- Uses portable electronic scanner as instructed.
- Delivers and collects charges on customs, postage-due, and C.O.D
- Delivers and obtains receipts for registered and certain insured mail.
- Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of of receipts taken.
- Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.
- In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned.
TA Coordinator/Admin. Assistant/HR Generalist
(PARALLEL) CONTRACTOR
Tampa, FL (REMOTE)
12.2021 - 06.2023
- Supported daily operations of a busy human resources department.
- Interpreted, assisted, and advised employees and managers regarding HR procedures and policies within the specified guidelines of the company.
- Heavy Data Entry using company-based software.
- Assisted employees, managers, and upper-level management with benefit materials and programs.
- Assisted employees and managers with the completion of forms.
- Assisted employees with navigation of company software and platforms.
- Maintained and updated employee files, data and records as needed.
- Provided employment verifications and worked closely with payroll to assist with detailed and time sensitive requests.
- Provided HR and administrative support to the organization in general within different departments throughout the company
- Assisted with new hire onboarding and conduct promotions using company-based software.
- Ensured all inquiries through the company Que (Auto-Task) system were answered in a timely manner.
- Responsible for communicating and facilitating company policies for associates that became positive with COVID 19 while at the workplace and or all exposed associates.
- Documented and tracked all exposed and positive cases using a detailed excel spreadsheet that was monitored by company leadership daily.
- Acted as a liaison with and for associates, supervisors, and leadership, on how to handle various types of situations surrounding COVID 19.
- Led biweekly meetings to update and provide information to leadership in reference to the number of cases within the company over all markets.
- Posted all company positions across all markets within the company and worked closely with leadership to update titles and job descriptions as needed.
- Managed the applicant jobs email box and communicated with potential applicants, hiring managers, and recruiters to ensure information was received and to give updates on status daily.
- Worked on “project” based on company deadlines within different departments within the company.
- Example, payroll audit and compliance audit 2023.
- Skills: Greenhouse ATS, Process Improvement, Human Resources Information Systems (HRIS), Microsoft Excel, PeopleGuru, Auto-Task, Multitasking, Time Management, Document and File Management, Database and Client Management Systems, Strong Organizational Skills, Confidentiality and Data Protection, Data Entry Documentation, Spreadsheet Management, Administrative and Clerical Support.
Remote Claims Agent
(Department Of Economic Opportunity) CONTRACTOR
Tallahassee, FL (REMOTE)
03.2019 - 12.2019
- Responsible for handling a heavy volume of phone calls (100+ daily) and assisting claimants with filling out and completing their unemployment applications for benefits.
- Used company-based software and applications to help assist claimants, Supervisors, and other agents.
- Heavy volume of data entry and administrative tasks related to filing claims.
Inside Sales Account Representative
(HARMAR MOBILITY INCORP.)
Sarasota, FL (REMOTE)
02.2014 - 07.2015
- Account Executive for Harmar Mobility which is the leader in manufacturing and designing medical equipment for the handicap and elderly
- Provided leadership and oversight for the whole North-East territory
- Used company-based software to write purchase orders and detailed schematical applications used to help assist in showing customers how equipment operated.
Executive Assistant/Sales/Bookeeping/Management
(American Mobility)
Sarasota, FL
12.2012 - 01.2014
- Managed all clerical duties including scheduling, payroll, data entry/billing within quick books, and Microsoft excel
- Greeted customers and answered telephones
- Conducted Insurance verification
- Provided demonstration of medical equipment
- Conducted inside and outside sales
- Managed the service department and oversaw completion of repairs
- Ordered parts for customers equipment and diagnosed repairs when service technician was not available
- Coordinated events to showcase equipment to increase sales, managed and ran office/showroom and employees when owner was not present
- Skills: Multi-line phone systems, Payroll, data entry, QuickBooks, Microsoft Suite, Sales, Leadership, Event Coordination, Scheduling.
Substance Abuse Technician
(FIRST STEP OF SARASOTA INCORP.)
Sarasota, FL
06.2010 - 12.2012
- Established rapport with diverse clientele for better communication while addressing their individualized concerns around substance abuse issues.
- Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
- Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
- Maintained confidentiality of client information, adhering to ethical standards and legal requirements for the protection of sensitive data in a professional setting.
- Helped clients navigate complex social service systems by providing guidance on available resources and advocating on their behalf when necessary.
- Improved client outcomes through consistent monitoring, assessment, and documentation of progress to their assigned Counselors and or Physicians.
- Maintained accurate client records to ensure continuity of care across different service providers within the facility.
- Kept accurate and detailed records to track and document client progress.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity. Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to the supervising physician.
Personal Assistant
(Wilf-Fisch Family/ Continental Properties Inc.)
Manhattan, NYC
06.1999 - 04.2010
- Oversaw personal and professional calendars and coordinated appointments for Mark Wilf, Rachel Davidson, and their family along with managing the household staff.
- Maintained confidentiality and discretion while handling sensitive information relevant to the family and the company operations.
- Aided family/executive's in personal tasks such as scheduling appointments or running errands whenever necessary which was daily.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules and purchased and and all necessary supplies for family and household as necessary.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained family's schedule and organized events.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Traveled with Family to and from events and or personal functions as needed.
Certification
Real Estate Agent- NYC/NJ/FL
*Currently Inactive*
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