Sherri Makrigeorgis
Frisco,TX
Summary
Personable and energetic candidate committed to delivering excellence in all facets of customer service and administrative support. Excels in working under tight deadlines, multi-tasking, calendar management, and delivering a high degree of professionalism at all times.
Overview
37
37
years of professional experience
Work History
Clinical Assistant I
UT Southwestern Medical Center
10.2022 - Current
- Enhance patient care by efficiently managing medical records and coordinating appointments.
- Improve patient satisfaction by handling queries and concerns with empathy and professionalism.
- Maintain strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
- Reduce wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
Receptionist
Phillips Elementary Frisco Independent School District
08.2014 - 10.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handle sensitive and confidential information in a discreet manner and helped maintain office security by monitoring visitor access
- Worked well in stressful situations and handled upset parents and students in a professional and calming manner
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Pre-School Teacher
Rainbow Corner Preschool
08.2010 - 05.2014
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Appeal Coordinator/Benefits Compliance
American Airlines
06.1994 - 12.1998
- Enhanced appeal resolution rates by thoroughly reviewing and analyzing case documentation.
- Streamlined appeals process for increased efficiency through consistent tracking and monitoring of cases.
- Collaborated with cross-functional teams, resulting in improved communication and quicker resolutions.
- Maintained comprehensive knowledge of regulatory guidelines to ensure compliance within the appeals department.
Administrative Assistant
Sabre/AA
09.1993 - 06.1994
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Staff Assistant
Sabre/AA
02.1992 - 09.1993
- Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Coordinated office events and meetings, fostering a positive work environment and team collaboration.
Administrative Assistant
Industrial Engr, Texas A&M University
07.1989 - 08.1991
- Performed various administrative tasks for 6 IE Professors
- Collaborated with faculty members to coordinate events, ensuring smooth execution and positive outcomes.
- Provided exceptional customer service to students, staff, and visitors, addressing inquiries and resolving issues promptly.
Receptionist
Dean of Engr, Texas A&M University
05.1987 - 07.1989
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Skills
- Administrative Support
- Data Entry
- Customer/Client Relations
- Customer Complaint Resolution
Timeline
Clinical Assistant I
UT Southwestern Medical Center
10.2022 - Current
Receptionist
Phillips Elementary Frisco Independent School District
08.2014 - 10.2022
Pre-School Teacher
Rainbow Corner Preschool
08.2010 - 05.2014
Appeal Coordinator/Benefits Compliance
American Airlines
06.1994 - 12.1998
Administrative Assistant
Sabre/AA
09.1993 - 06.1994
Staff Assistant
Sabre/AA
02.1992 - 09.1993
Administrative Assistant
Industrial Engr, Texas A&M University
07.1989 - 08.1991
Receptionist
Dean of Engr, Texas A&M University
05.1987 - 07.1989
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