Sherri Michelle King
Wilmington,NC
Summary
Seasoned professional in the field of patient care services, having held leadership positions including Director of Patient Care Services. Demonstrated strengths include strategic planning, team management, and operational efficiency. Proven capacity to improve patient satisfaction through implementing innovative programs and workflows. Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline Inpatient processes for better efficiency across various departments. Compassionate Director of Patient Care Services known for high productivity and efficient task completion. Possess specialized skills in strategic planning, healthcare quality improvement, and team leadership. Excel in communication, empathy, and problem-solving to enhance patient care outcomes and staff development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Patient Care Services
Lower Cape Fear LifeCare
Wilmington, NC
01.2016 - Current
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Organized educational programs for nurses such as seminars, lectures, workshops.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Ordering and procuring IPU medications for management of patient care and symptoms.
- Completed day-to-day duties accurately and efficiently.
Clinical Coordinator RN
Lower Cape Fear LifeCare
Wilmington, NC
09.2010 - 01.2016
- Assists with management of daily patient care activities and clinical operations. Is accountable for assuring quality outcomes and appropriate resource consumption. Works closely with the Director of Patient care services to achieve positive financial outcomes for the geographical area. Direct oversight and supervison of the hospice aide. The patient population can include newborns through geriatric patients.
Admission Nurse
Lower Cape Fear LifeCare
Wilmington, NC
08.2004 - 08.2010
- Responsible for timely assessment and admission of patients referred with serious or life limiting illnesses. This includes assessment, admission, care planning, education and communication with patients, families and primary staff. The patient population can include newborns through geriatric patients. Is responsible for using the Nursing Process to effectively manage the admission plan of care for each patient based on appropriate nursing standards, policies and procedures
Education
Associate of Science - Nursing
Southeastern Community College
Whiteville, NC05-1996
Skills
- Clinical supervision
- Patient safety
- Nursing administration
- Staff development
- Clinical leadership
- Quality improvement
- Interdisciplinary collaboration
- Interpersonal skills
- Patient advocacy
- Problem-solving abilities
- Nursing operations management
- Performance monitoring
- Multitasking
- Employee supervision
- Inventory and restocking
- Facility management
- Quality assurance
- Patient education
- Time management abilities
- Personnel management
- Employee performance evaluations
- Decision-making
- Effective communication
- Professional demeanor
- Process implementation
Certification
Certified Hospice/Palliative Nursing
Timeline
Director of Patient Care Services
Lower Cape Fear LifeCare
01.2016 - Current
Clinical Coordinator RN
Lower Cape Fear LifeCare
09.2010 - 01.2016
Admission Nurse
Lower Cape Fear LifeCare
08.2004 - 08.2010
Certified Hospice/Palliative Nursing
Associate of Science - Nursing
Southeastern Community College
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