Sherrine Stewart Parbs
Boston,United States
Summary
Reliable and enthusiastic Guest service representative with experience in reception, and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Sheraton Hotels & Resorts
Boston, United States
06.2022 - Current
- Performs all duties at the Front Desk as necessary
- Run Night audit,Organize all audit reports and paperwork
- Make sure the system is up to date for the next day
- Responded promptly to inquiries regarding availability of rooms and rates.
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Coordinated with other departments such as housekeeping and engineering when needed for guest requests or problem resolution.
- Complete cashier and closing reports
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Customer Service
STAR MARKET
03.2016 - Current
- A top New England chain of supermarkets based in Greater Boston
- Duties and Responsibilities: Provide excellent customer service, addresses need of customers in a timely and effective manner
- Assist manager with weekly inventory checks
- Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products
- Complete spoilage, sampling, temperature, and sweep worksheets as required
- Follow, compile, or ensure compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices
- Assists manager in organizing and displaying volume and seasonal items
- Perform opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing
- Perform other duties as assigned by store, regional, or national leadership.
Administrative Assistant
SANAA
01.2012 - 01.2014
- Top water supplier company
- With responsibility to supply consumers with a continuous supply of water at an adequate pressure for your daily use
- Duties and Responsibilities: Performed front desk representative duties
- Assisting in daily office needs and administrative activities
- Help organize and coordinate marketing events such as conferences, and special events
- Write, edit, and maintain content for different platforms
- Answer and direct telephone calls
- Schedule service reconnections
- Organize and schedule appointments and company calendars
- Write and distribute email, letters, etc
- Assist in the preparation of regularly scheduled reports
- Maintain filing system
- Perform database maintenance for serial numbers, etc
- Returned from completed jobs
- Bookkeeping, recording transactions and reports
- Assist clients to help identify properly payment solutions
- Knowledge to effectively use complies software system
- And other duties as assigned or requested by management.
Education
High School Diploma -
Charlestown High School
01.2015
High School Diploma - Computer Technology/Computer Systems Technology
San Isidro Institute
01.2013
Some College (No Degree) - Economics
University of Massachusetts Boston
Boston, MASkills
- Microsoft Office
- Customer Service
- Bilingual Communications
- Editing
- Research
- Data Entry
- Microsoft Systems
- Leadership
- Report Preparation
- Guest Relations
- Detail Oriented
- Computer Skills
- Payment Processing
- Oral and Written Communications
- Overseeing Front Desk
- Reservations
- Front Desk Operations
- Customer Assistance
- Generating Reports
Languages
Spanish
Native/ Bilingual
Timeline
Guest Service Representative
Sheraton Hotels & Resorts
06.2022 - Current
Customer Service
STAR MARKET
03.2016 - Current
Administrative Assistant
SANAA
01.2012 - 01.2014
High School Diploma -
Charlestown High School
High School Diploma - Computer Technology/Computer Systems Technology
San Isidro Institute
Some College (No Degree) - Economics
University of Massachusetts Boston
Similar Profiles
Rodney BowmanRodney Bowman
Security Officer at Sheraton Hotels & ResortsSecurity Officer at Sheraton Hotels & Resorts
Tambra Shields-KellyTambra Shields-Kelly
Hotel Operations Manager at Sheraton Hotels & Resorts/Ritzway Hotel GroupHotel Operations Manager at Sheraton Hotels & Resorts/Ritzway Hotel Group
FRANK EBANG TOUNG MVEFRANK EBANG TOUNG MVE
Security & Safety Supervisor at Sheraton Hotels & ResortsSecurity & Safety Supervisor at Sheraton Hotels & Resorts
BOUCHAIR MOUSLEMBOUCHAIR MOUSLEM
Club Waiter ( Hugo Bar ) at Sheraton Hotels & ResortsClub Waiter ( Hugo Bar ) at Sheraton Hotels & Resorts
Zaheeruddin SyedZaheeruddin Syed
Senior Wireless/RF Product Engineer at AccentureSenior Wireless/RF Product Engineer at Accenture