Summary
Overview
Work History
Education
Skills
COMMITTEE APPOINTMENTS
Timeline
Generic

Sherri P Harlow

Salem,Virginia

Summary

Results-driven professional with a proven track record of delivering high-quality work and exceptional service. Recognized for strong communication and teamwork abilities, contributing to organizational success. Committed to continuous learning and professional development, with a proactive attitude and swift adaptability. Eager to leverage skills in a dynamic team environment to achieve strategic goals.

Overview

35
35
years of professional experience

Work History

GUARDIAN

HARLOW ADVOCATE SERVICES
SALEM, VA
10.2023 - Current
  • Assisted in developing a plan to protect and safeguard the ward's rights and interests.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Work with hospitals, behavioral specialists and attorneys on navigating and selecting appropriate placement for clients.
  • Acting as Guardian and Conservator for clients who have been deemed incompetent by the courts.
  • Manage correspondence and keep accurate detailed records on funds and provide documentation quarterly to both Social Services and Commissioner.
  • Develop relationship with client to ensure smooth transition as level of care increases.
  • Work with case management on placement of client in appropriate level of care.
  • Maintained accurate records and documented client data in company databases.
  • Developed strategies for ensuring that the ward's assets are managed appropriately.

PATIENT REPRESENTATIVE

Carilion Roanoke Memorial Hospital
ROANOKE, VA
08.2024 - 10.2025
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
  • Provided customer service to patients by answering questions and addressing complaints.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Coordinated with clinical staff to ensure timely care for patients.
  • Collaborated with clinical and administrative staff to meet patient needs.

ADMISSIONS/MARKETING DIRECTOR

OLD SOUTHWEST HEALTH AND REHABILITATION
ROANOKE, VA
04.2022 - 10.2023
  • Handle all facets of new referrals from hospitals, home health and hospice agencies for individuals seeking short term and long term placement. This embodies reviewing medical, verifying insurance, obtaining authorizations and negotiating levels of care for highest reimbursement.
  • Coordinating placement of individual, addressing any social needs prior to admission.
  • Cultivating relationships with primary, secondary and tertiary market for patient's requiring specialized services.
  • Work closely with Respiratory Director and Director of Nursing to ensure smooth transition from hospital to facility.
  • Developed marketing strategies based on corporate objectives and market trends.

MARKETING DIRECTOR

Interim Home Health
SALEM, VA
07.2021 - 03.2022
  • Created marketing strategy emphasizing strengths and tenure of nursing and therapy staff.
  • Developed marketing brochures, flyers and focus marketing materials for desired market. Initiated marketing plan to include primary care physicians, referrals on the RPM (Remote Patient Monitoring) device exclusive to Interim.
  • Trained staff on utilization, reports created and device setup with individuals currently under services.
  • Implemented reports to track referrals, and outcomes from primary hospitals and referral sources.
  • Provided training to marketing staff in other Interim offices on RPM's and acted as liaison with developer on any problem resolution or questions.

ADMISSIONS/MARKETING DIRECTOR

CARRINGTON COTTAGE MEMORY ASSISTED LIVING
DALEVILLE, VA
12.2020 - 07.2021
  • Initiated aggressive market strategy to increase/exceed budgeted census.
  • Address market challenges to increase census. Develop relationships in community to increase positive exposure.
  • Strategically placed myself on committees and groups to gain exposure and referrals.
  • Negotiated contract with outside vendor to address need with families on placement.
  • Successfully obtained and exceeded admissions within three months, compared to prior.
  • Developed marketing strategies based on corporate objectives and market trends.

SALES AND MARKETING DIRECTOR LEXINGTON, VIRGINIA

HERITAGE HALL – LEXINGTON
LEXINGTON, VA
07.2017 - 07.2019
  • Initiated an aggressive market strategy to increase/exceed budgeted census.
  • Address market challenges to increase overall census in building.
  • Developed strong work relationships with specialized areas of need in the market i.e.: wounds, infectious disease; home health and assisted living facilities to develop viable referral database.
  • Responsible for reviewing, maintaining and verifying all viable referrals and acting as liaison to answer and address all concerns both medical and financial to assure smooth transition from hospital to facility.
  • Headed committee to address patient and family concerns within 24 hours of admission to ensure everyone is on same page regarding discharge plan.
  • Work closely with core treatment team to address concerns/issues with patient discharge.
  • Complete necessary contracts, HIPPA, and payments at time of admission.
  • Develop training/education for resident’s families, hospital personnel and care providers in market area.

SALES AND MARKETING DIRECTOR CLIFTON FORGE, VIRGINIA

GOLDEN LIVING CENTER
10.2008 - 05.2017
  • Initiated an aggressive marketing strategy increasing/exceeding budget for 2009 in census mix by $309,000 within first year at facility.
  • Increased referrals from secondary market by 33%.
  • Recruited physicians to tour and become attending physicians.
  • Scheduled and coordinated seminars for discharge planners/social workers at hospitals to increase knowledge and awareness of Medicaid rules, changes and guidelines with Director in Richmond.
  • Increased overall market share of referrals from both feeder hospital and secondary/tertiary market.
  • Cultivate and develop strong working relationships with both physicians and hospital discharge planners.
  • Partner with Home Health, Assisted Living facilities and Independent Living facilities to increase knowledge of facilities capabilities and benefits to citizens.
  • Responsible for efficient operation of admission office.

ADMISSION COORDINATOR SALEM, VIRGINIA

SALEM HEALTH AND REHABILITATION
02.2007 - 02.2008
  • Solicit referrals from various hospitals for inpatient care.
  • Provide necessary information to all departments for new residents.
  • Input and confirm all demographic and insurance information into HDS system.
  • Responsible for the handling of all phone inquiries and tours of facility to individuals and their families requiring short or long term care.
  • 100% success rate with all tour given of facility.
  • Gather and verify all pertinent medical information prior to admission.
  • Work closely with nursing staff and discharge planner to ensure smooth transition from hospital to facility.
  • Provide information and point of contact for resident and family members and assist in any problem resolution.
  • Provide efficient operation of admissions office after only two weeks of training.
  • Maintain effective work relationships with all departments and staff.

APPRAISAL LIAISON ROANOKE, VIRGINIA

SMITH AND ASSOCIATES REAL ESTATE SERVICES
05.2006 - 02.2007
  • Review all submitted residential appraisals requested from lending institutions.
  • Ensure that all lender requirements have been met; ensure that quality of inspections have been met by the inspecting appraiser.
  • Report and resolve issues with lending institutions that have been found by the inspecting appraiser such as condition of subject property, physical or functional obsolescence, property being listed with realtor, contract unavailable for review, or with new construction that it has been satisfactory completed.
  • Maintain close and effective work relationship with lending institutions.
  • Provide daily updates on inspection of subject property to client/lender.
  • Address and resolve any unforeseen problems that may have arisen after submission of report, additional information required by the underwriter.
  • Ensure that appraisers perform timely inspections.
  • Submit completed reports to lending institutions through online submission in PDF format or through online submissions.
  • Solicit and resolve issues with lending institutions to acquire business opportunities.
  • Maintain accurate records on outstanding appraisals and status of reports.
  • Enter comparable information into database for commercial reports.
  • Collect on delinquent account receivable for the office.

OFFICE MANAGER

ROANOKE ANIMAL HOSPITAL
ROANOKE, VIRGINIA
03.2005 - 01.2006
  • Oversee and perform daily office operations; handle scheduling of appointments for four doctor small animal practice; handle all facets of accounts receivable.
  • Decreased accounts receivable $20,000 in nine month period.
  • Implemented time conscious, time effective work flow operation for overall office.
  • Supervised front staff of six and provided instructional training for new staff; resolved staffing issues; maintained accurate information for performance evaluation and review for merit raises; handled interview and screening process; running of advertisement for open positions.
  • Implemented new internal auditing measures to track progress and usage of veterinary medicines.
  • Provided detailed reports on cost analysis; accounts receivable and inventory usage.

OFFICE MANAGER

Krippendorf Law Firm
Roanoke, Virginia
12.2003 - 10.2004
  • Oversee and perform daily office operations; opening office, scheduling appointments, answer multiple phone lines, daily updating of client files.
  • File necessary forms with General/Circuit and Bankruptcy Court.
  • Handled conversion of client database to specialized window based system.
  • Initiated and utilized tools for more effective collection methods; negotiated settlements and payment arrangements with clients.
  • Maintain accurate records and update deadlines for clients.
  • Provide transportation for needed court appearances; documentation and files needed for court.
  • Provide necessary reports for all office expenses; monthly 940/941; VEC and State taxes.
  • Cut office expenses by negotiating better terms with existing vendors and transferring accounts to better suited vendors.
  • Reduced accounts receivable by over $6,000.00 for calendar year.
  • Responsible for all facets of payroll, accounts receivable and payable.
  • Maintain effective work relationships with multiple attorneys, judges and various court personnel.

OFFICE MANAGER

WINGO AND ASSOCIATES
ROANOKE, VIRGINIA
11.1998 - 12.2003
  • Oversee and perform daily office operations; opening office, answering phone lines, daily updating of files.
  • Review and file accounts; dispose of confidential information; answer questions from agents and applicants on policies.
  • Retrieve confidential medical information for application review; obtain additional information from applicants as needed.
  • Maintain accurate records on applications, and license issuance of agents.
  • Responsible for handling bids from outside vendors for needed services; negotiate contracts.
  • Balance and reconcile accounts receivable and payable.
  • Balance office account with monthly bank statement.
  • Provide accurate documentation and accounting of office expenses for yearend taxes.
  • Liaison between office and State Police for Criminal History requests.
  • Maintain effective work relationships with multiple organizational levels to insure proper issuance of policies and licenses.

TAX COLLECTOR, CITY OF ROANOKE
ROANOKE, VIRGINIA
09.1993 - 09.1998
  • Responsible for answering daily phone and personal inquiries with delinquent taxpayers.
  • Assist taxpayers in resolving delinquent debt and educating them on process and procedures with tax assessment and resolution.
  • Review litigation request, explain legal options available in collecting delinquent debts, gather and verify data, determine proper venues and pleading to be filed; represent City of Roanoke as plaintiff in General District Court; negotiate settlements, handle complex delinquent accounts.
  • Analyze delinquent unsecured accounts to determine most effective venue collection method.
  • Responsible for collection of delinquent real estate, personal property, business/professional license taxes and utility bills totaling $1.5 million.
  • Handled tax sale of delinquent real estate; provide documentation to Council for approval.
  • Worked with outside counsel on correspondence; payment document; transferral of information.
  • Liaison between City of Roanoke and vendor of delinquent collections system.
  • Monitor Delinquent Collections System; work closely with CIS (City Information System) on downloads and correct daily balancing of accounts; problem resolution.
  • Work closely with elected officials regarding taxpayers; provide mediation and resolution to problems.
  • Provide leadership roles in multiple events in addition to collection responsibilities.

RESEARCH REPRESENTATIVE

CARILION PROFESSIONAL BILLING
ROANOKE, VIRGINIA
07.1990 - 09.1993
  • Responsible for posting of payments received from clients and insurance agencies to accounts; handle all facets of accounts receivable for City of Roanoke Emergency Medical Services; research accounts and make adjustments accordingly.
  • Contact insurance agencies and clients to assure proper payment.
  • Handle multiple levels of data entry from entering charges for medical services rendered to totaling and routing billing to proper recipients.
  • Effectively and efficiently handle questions and complaints.
  • Liaison between Carilion and City of Roanoke and accountable for month end and yearly reports from Carilion to City of Roanoke.
  • Balance charges and total funds received.
  • Responsible for implementation of ICD-9 and CPT coding for Medicare/Medicaid compliance on billing for EMS transports.
  • Advanced to research and became responsible for Life Guard of America accounts.
  • Extensive work in problem resolution, Medicare hearings, refiling and reconciliation with account ledgers.
  • Provide necessary financial documentation from client for medical write-off.

Education

VIRGINIA WESTERN COMMUNITY COLLEGE
2001

Skills

  • Proficient in multiple customized databases, and word processing applications
  • 100% success rate with client retention
  • Confident in public speaking
  • Excellent communication and analytical skills
  • Successful in marketing and presentation
  • Accounts Receivable/Payable, Auditing
  • Budget, Business Management, Negotiating
  • Excellent communication and Problem resolution
  • Documentation, Research
  • Funds, Settlements, Litigation
  • Short Term/Long Term Placement

COMMITTEE APPOINTMENTS

ACCOMPLISHMENTS , Served as Chair for Service Excellence Committee for City of Roanoke Trainer for City of Roanoke Service Excellence, Chair for United Way for City of Roanoke - 9% increase than prior years, Chair for Citizen Appreciation Day for City of Roanoke Chair for Day of Caring - appointed by City Manager, Co-Chair for Virginia Municipal League, and initiated Continuum of Care committee with hospital

Timeline

PATIENT REPRESENTATIVE

Carilion Roanoke Memorial Hospital
08.2024 - 10.2025

GUARDIAN

HARLOW ADVOCATE SERVICES
10.2023 - Current

ADMISSIONS/MARKETING DIRECTOR

OLD SOUTHWEST HEALTH AND REHABILITATION
04.2022 - 10.2023

MARKETING DIRECTOR

Interim Home Health
07.2021 - 03.2022

ADMISSIONS/MARKETING DIRECTOR

CARRINGTON COTTAGE MEMORY ASSISTED LIVING
12.2020 - 07.2021

SALES AND MARKETING DIRECTOR LEXINGTON, VIRGINIA

HERITAGE HALL – LEXINGTON
07.2017 - 07.2019

SALES AND MARKETING DIRECTOR CLIFTON FORGE, VIRGINIA

GOLDEN LIVING CENTER
10.2008 - 05.2017

ADMISSION COORDINATOR SALEM, VIRGINIA

SALEM HEALTH AND REHABILITATION
02.2007 - 02.2008

APPRAISAL LIAISON ROANOKE, VIRGINIA

SMITH AND ASSOCIATES REAL ESTATE SERVICES
05.2006 - 02.2007

OFFICE MANAGER

ROANOKE ANIMAL HOSPITAL
03.2005 - 01.2006

OFFICE MANAGER

Krippendorf Law Firm
12.2003 - 10.2004

OFFICE MANAGER

WINGO AND ASSOCIATES
11.1998 - 12.2003

TAX COLLECTOR, CITY OF ROANOKE
09.1993 - 09.1998

RESEARCH REPRESENTATIVE

CARILION PROFESSIONAL BILLING
07.1990 - 09.1993

VIRGINIA WESTERN COMMUNITY COLLEGE

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Sherri P Harlow