Sherrise Metz
Newnan,GA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
10
10
years of professional experience
Work History
Account Manager
Convoy
Atlanta, GA
06.2019 - 10.2023
- Laid off due to company shutting down
- Data Analytics
- Experience with a large digital start up tech company
- Cultivated and maintained strong relationships with key clients, ensuring satisfaction and loyalty
- Regularly conducted client meetings to understand their business needs and provide solutions accordingly
- Successfully expanding accounts including Walmart, Home Depot and Niagara water, resulting in a 72% margin increase in revenue over a 12 month period
- Implemented strategic upselling and cross-selling techniques to maximize client engagement
- Coordinated and managed the successful execution of client projects, ensuring on-time delivery and meeting standards
- SaaS Experience
- Collaborated with cross-functional teams to address client requirements and resolve any issues promptly
- Led successful contract negotiations, ensuring favorable terms for both the company and the client
- Act as a point of contract for client inquiries and concerns, providing timely and effective resolutions
- Implemented proactive measures to prevent and address potential issues before they impacted client satisfaction
- Collaborated with internal teams, including sales, marketing, and operations, to deliver integrated client satisfaction.
Assistant General Manager
Hyatt Place Alpharetta/ North Point Mall
Alpharetta, GA
10.2017 - 05.2019
- Controlled revenue and gross operating profit in the absence of the General Manager
- Oversaw 3 managers and ensured timely payment of bills
- Maintained a positive work environment and managed human resources.
Assistant Front Office Manager
Sheraton Atlanta Hotel
Atlanta, GA
10.2016 - 10.2017
- Implemented a new process for associate incentives and guest satisfaction
- Maintained compliance with accounting controls and procedures
- Ensured high guest satisfaction scores and monitored front office financial operations
- Maintained communication with housekeeping, reservations, accounting and other departments when necessary.
Assistant Front Office Manager
Grand Hyatt Atlanta Buckhead
Atlanta, GA
11.2015 - 10.2016
- Oversaw all front office operations and ensured high guest satisfaction scores
- Maintained accurate cash handling at the Front Desk and communicated with other departments.
Assistant Front Office Manager
Hyatt Regency DFW Airport
Dallas, TX
06.2014 - 11.2015
- Trained at the Front Desk and in Housekeeping to gain an overall experience in management
- Managed staff and performed in accordance with established brand.
Management Intern
The Walt Disney World Company
Orlando, FL
06.2013 - 11.2013
- Established and maintained a key control system
- Monitored all VIPs, special guests, and requests.
Education
Hotel & Lodging Management - Sales, Meeting and Events
Johnson & Wales University
06.2014
Skills
- Customer service
- Communication
- Problem-solving
- Time management
- Multitasking
- Attention to detail
- Sales
- Teamwork
- Leadership
- Conflict resolution
- Adaptability
- Relationship Building
- Team Leadership
- Front desk operations
- Sales Forecasting
- Revenue management
- Marketing and advertising
- Vendor management
- Financial reporting
- Budget management
- Market management
- Data analysis
- Project management
- Negotiation
- Risk management
- Strategic planning
- Client Relationship Management
- Customer Rapport
Timeline
Account Manager
Convoy
06.2019 - 10.2023
Assistant General Manager
Hyatt Place Alpharetta/ North Point Mall
10.2017 - 05.2019
Assistant Front Office Manager
Sheraton Atlanta Hotel
10.2016 - 10.2017
Assistant Front Office Manager
Grand Hyatt Atlanta Buckhead
11.2015 - 10.2016
Assistant Front Office Manager
Hyatt Regency DFW Airport
06.2014 - 11.2015
Management Intern
The Walt Disney World Company
06.2013 - 11.2013
Hotel & Lodging Management - Sales, Meeting and Events
Johnson & Wales University
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