Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Sherrita Scott

Sherrita Scott

Owings,MD

Summary

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Sprint
02.2010 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • All calls were at maximum of 180 sec
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Pharmacy Technician

Kroger's Pharmacy
Columbia, SC
08.1995 - 12.2001
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Education

Associate of Arts - Business Administration

American InterContinental University
Schaumburg, IL

Associate of Science - Photographic, Film, And Video Technology

Florida Metropolitan University
Orlando, FL

Certificate - Pharmacy Technology

Savannah Technical College
Savannah, GA

Skills

  • Business Development Understanding
  • Retail Sales Customer Service
  • Order Fulfillment
  • Staff Training
  • Document Filing
  • Patient Registration
  • Patient Greeting
  • Medical Insurance
  • Payment Collection
  • Health Education
  • Customer Discussions
  • Customer Loyalty
  • Customer Experience
  • Office Administration
  • Patient Engagement
  • Appointment Scheduling
  • Routing Lab Results
  • Outbound Calling
  • Multi-Line Telephone Systems
  • Patient Care and Confidentiality
  • Insurance Verification
  • Sterilization Procedures
  • HIPAA Compliance
  • Medical Services Administration
  • Policy and Procedure Adherence
  • Appointment Confirmation

Timeline

Customer Service Representative

Sprint
02.2010 - 07.2020

Pharmacy Technician

Kroger's Pharmacy
08.1995 - 12.2001

Associate of Arts - Business Administration

American InterContinental University

Associate of Science - Photographic, Film, And Video Technology

Florida Metropolitan University

Certificate - Pharmacy Technology

Savannah Technical College

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Sherrita Scott