Sherrita Herrod
Buffalo,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Contact Representative/Internal Revenue Service
Internal Revenue Service
Buffalo, New York
10.2000 - Current
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Identified areas of non-compliance with federal, state, and local laws.
- Provided guidance and advice to taxpayers regarding their rights under the Internal Revenue Code.
- Conducted audits of individual, corporate, and partnership income tax returns.
- Attended seminars and conferences related to changes in taxation law.
- Compiled statistical data from audits that was used in preparing monthly reports.
- Remained vigilant in terms of changes to tax laws, assuring that companies were always compliant.
- Investigated suspicious activities reported by other agencies or individuals.
Seasonal Mail Clerk/United States Postal Service
United States Postal Service
Buffalo, New York
12.1993 - 10.2000
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assisted customers with completing change of address and mail hold forms.
- Resolved any discrepancies between actual shipments and expected deliveries.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
Education
Bachelor of Arts Social Sciences -
Medaille College
05.2012
Skills
- Strong interpersonal skills
- Customer Relationship Management
- Call Control
- Quality Assurance
- Complaint resolution
- Documentation And Reporting
- Prospecting skills
- Proficient in MS Word, MS Excel, MS Powerpoint
Websites
References
References available upon request.
Timeline
Contact Representative/Internal Revenue Service
Internal Revenue Service
10.2000 - Current
Seasonal Mail Clerk/United States Postal Service
United States Postal Service
12.1993 - 10.2000
Bachelor of Arts Social Sciences -
Medaille College
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