Sherrita Trimble
Dallas,TX
Summary
Dynamic professional with a proven track record in test administration and customer service, notably at West Coast University. Excelled in safeguarding exam integrity and enhancing customer satisfaction through effective communication and problem-solving. Skilled in teamwork and staff supervision, consistently achieving operational excellence and compliance.
Overview
9
9
years of professional experience
Work History
EXAMINATION PROCTOR – REMOTE
West Coast University
11.2020 - 10.2023
- Collaborated with other proctors to ensure consistent enforcement of testing policies across all sections of an exam/course offering.
- Safeguarded sensitive information by maintaining strict confidentiality regarding examination materials and student results.
- Maintained a professional demeanor while addressing questions or concerns from students during examinations.
- Kept accurate records of student attendance, exam scores, and any reported incidents during the testing process.
- Ensured exam integrity by meticulously monitoring student behavior during test sessions.
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Authored "script" for proctors to use while administering admissions exams.
Test Center Administrator
Prometric Testing Center
12.2018 - 10.2020
- Monitored test sessions closely to enforce strict compliance with established protocols, maintaining integrity throughout the process.
- Increased security measures for exams by routinely updating and monitoring surveillance systems.
- Ensured test-taker confidentiality with strict adherence to privacy policies and regulations.
- Provided exceptional customer service to test takers, addressing inquiries and concerns promptly and professionally.
- Collaborated with fellow administrators to develop effective exam schedules, maximizing resource utilization and minimizing conflicts.
- Safeguarded the integrity of examination results by diligently following procedures for exam storage, handling, and transportation.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Dallas Public Library
02.2017 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Onboarding Coordinator/Supervisor of Operations
AirServ
09.2014 - 02.2017
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships with TSA (Transportation Security Administration), Southwest Airlines, and other city officials.
Education
Associate of Arts - General Studies
Tyler Junior College
Tyler, TX08-2021
Skills
- Teamwork orientation
- Assertiveness
- Test administration
- Leadership and inspiration
- Customer service
- Problem-solving
- Effective communication
- Conflict resolution
- Documentation
- Staff supervision
- Time Management and Scheduling
- Pediatric and Adult Hemoglobin Analysis
Timeline
EXAMINATION PROCTOR – REMOTE
West Coast University
11.2020 - 10.2023
Test Center Administrator
Prometric Testing Center
12.2018 - 10.2020
Customer Service Representative
Dallas Public Library
02.2017 - 12.2018
Onboarding Coordinator/Supervisor of Operations
AirServ
09.2014 - 02.2017
Associate of Arts - General Studies
Tyler Junior College
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