Sherrod Brackins
Atlanta,GA
Summary
Professional and knowledgeable supervisor offering several years of experience in administrative support, customer service, and Janitorial Services. Highly efficient planning, problem-solving, and communication skills. Have eight years of experience in human Resources assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, seating customers and making appointments. Accurate when entering information in company required database and keeping organized filing systems while maintaining company confidentiality
Experienced with managing janitorial teams and ensuring facility cleanliness. Utilizes effective cleaning techniques and maintenance procedures to enhance operational efficiency. Track record of leading teams, addressing maintenance issues, and maintaining high standards of hygiene and safety.
Overview
12
12
years of professional experience
Work History
Janitorial Worker
Unifi Aviation/ Airport
09.2024 - Current
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Receptionist/Janitorial Lead
Motel 6
02.2023 - 09.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ensured effective communication within the organization through timely distribution of messages and faxes.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean, well-functioning building by supervising janitorial staff and overseeing regular cleaning schedules.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Collaborated with fellow janitorial staff members on larger projects such as floor waxing or carpet shampooing tasks.
- Recruited interviewed, and hired new janitorial staff members, ensuring they met high standards of quality and professionalism.
- Promoted a positive work atmosphere within the janitorial team through effective communication and collaboration on tasks.
- Performed janitorial tasks such as dusting, spot cleaning and trash removal and disposal.
Picking and packing associate
INDEED FLEX/ STAFFMARK FOR STORD
12.2022 - 01.2023
- Performing a diversity of tasks for the client Stord while looking for a job that best suits my Profession.
- Proved successful working within tight deadlines and a fast-paced environment.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
- Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
- Maintained a clean and safe work environment, adhering to company policies and OSHA regulations.
Maintenance/Janitorial Maintenance Lead Supervisor
Walmart
11.2017 - 03.2022
- Oversaw and complied with Osha's guidelines
- Guaranteed customer satisfaction, addressing concerns promptly and professionally at all times.
- Supported new-hire orientation processes through effective communication of company expectations regarding safety practices, policies, procedures specific to the Maintenance department.
- Improved overall facility safety with regular inspections and hazard identification initiatives.
- Developed strong vendor relationships for cost-effective procurement of parts and services.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Completed necessary ISO documentation and records to show compliance.
Human Resources Manager
Walmart
01.2015 - 11.2017
- Reviewed over two hundred resumes to determine job eligibility
- Coordinated three phases of recruitment and staffing, including screening and scheduling
- Conducted employee orientation which included training and career counseling
- Handled understaffing, disputes, and administered termination and disciplinary procedures
- Used an advanced tracking system called workday
- Demonstrated strong oral and written communication
- Trained, coached, and led associates to grow and develop leadership mindsets.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Customer Service Office Staff Member
PUBLIX
01.2013 - 01.2015
- As an office staff, led associates, enforced appearance and organization, kept inventory updated, and identified how many people it would properly take to meet on-hand daily tasks.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Provided empathetic guidance to customers during challenging situations, resulting in lasting relationships.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
Education
High School Diploma -
FREDERICK DOUGLASS HIGH SCHOOL
Atlanta GA 05.2015
Skills
- Critical Thinker
- Problem Solving Skills
- Sense Of Ethics
- Strong Moral Character
- Communication Skills
- Leadership
- Training and Coaching
- Maintaining cleanliness
- Office Administration
Timeline
Janitorial Worker
Unifi Aviation/ Airport
09.2024 - Current
Receptionist/Janitorial Lead
Motel 6
02.2023 - 09.2024
Picking and packing associate
INDEED FLEX/ STAFFMARK FOR STORD
12.2022 - 01.2023
Maintenance/Janitorial Maintenance Lead Supervisor
Walmart
11.2017 - 03.2022
Human Resources Manager
Walmart
01.2015 - 11.2017
Customer Service Office Staff Member
PUBLIX
01.2013 - 01.2015
High School Diploma -
FREDERICK DOUGLASS HIGH SCHOOL
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