Sherrod Walker
Normal,IL
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
5
5
years of professional experience
Work History
White Castle Team Member
White Castle
New Lenox, IL
07.2024 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
Freight Team Associate
The Home Depot Inc
Frankfort, IL
01.2024 - Current
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Organized and maintained warehouse space in a neat and orderly fashion.
- Assisted customers with loading their vehicles with purchased items.
- Unloaded trucks using forklift or other manual methods as needed.
- Ensured compliance with all safety regulations in the warehouse environment.
- Provided support to other team members when needed throughout shift.
- Operated equipment such as pallet jacks, electric lifts., in accordance with OSHA standards.
- Worked cooperatively with coworkers to complete tasks efficiently within deadlines.
- Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
- Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning.
- Used boards and pallets to stack freight at designated locations.
- Coordinated with team members to efficiently organize the loading dock area.
- Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
Customer Availability & Processing Associate
Walmart
New Lenox, IL
07.2020 - 01.2023
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Organized and maintained warehouse space in a neat and orderly fashion.
- Provided support to other team members when needed throughout shift.
- Operated equipment such as pallet jacks, electric lifts., in accordance with OSHA standards.
- Contributed ideas for improving operational efficiency based on personal experience.
- Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
- Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning.
- Used boards and pallets to stack freight at designated locations.
- Assisted in training new warehouse employees.
- Inspected and reported or repaired damaged cargo.
- Assisted with inventory counts and reconciled numbers with shipping documents.
- Coordinated with team members to efficiently organize the loading dock area.
- Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
- Provided excellent customer service by resolving issues related to shipment discrepancies.
- Followed company policies and procedures for handling hazardous materials.
- Sorted and placed materials or items on racks, shelves, or in bins according to organizational standards.
Customer Service Representative
The UPS Store Inc.
Frankfort, IL
09.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
- Completed necessary paperwork for tracking shipments throughout the delivery process.
Education
Bachelor of Arts - Creative Technologies- Audio & Music Production
Illinois State University
Normal, IL12-2025
High School Diploma -
Lincoln-Way East Highschool
Frankfort, IL05-2021
Skills
- Equipment Operation
- Cash Handling
- Customer Service
- Complaint resolution
- Cleaning
- Workplace Safety
- Lift 50 pounds
- Problem-Solving
- Product Knowledge
- Creativity and Innovation
- Decision-making capabilities
- Goal Setting and Achievement
References
References available upon request.
Timeline
White Castle Team Member
White Castle
07.2024 - Current
Freight Team Associate
The Home Depot Inc
01.2024 - Current
Customer Availability & Processing Associate
Walmart
07.2020 - 01.2023
Customer Service Representative
The UPS Store Inc.
09.2019 - 07.2020
Bachelor of Arts - Creative Technologies- Audio & Music Production
Illinois State University
High School Diploma -
Lincoln-Way East Highschool