Sherron Maheia
New Orleans,LA
Summary
Cross-trained, multi-functioning professional with 8 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director of Front Office
Le Meridien New Orleans
08.2023 - Current
- Managed scheduling for front office staff to ensure optimal coverage during peak times, reducing wait times for guests.
- Assisted in recruiting and hiring new front office staff, ensuring a diverse and skilled team to deliver exceptional guest experiences.
- Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
- Contributed to developing marketing strategies that targeted potential guests through various channels such as social media platforms.
- Monitored daily operations, identifying areas for improvement and implementing solutions to increase efficiency in the front office department.
- Implemented a proactive approach to addressing guest complaints, leading to faster resolution times and improved customer satisfaction ratings.
- Developed a comprehensive employee training program to enhance the skills of front office staff and improve overall service quality.
- Streamlined check-in/check-out processes for smoother guest transitions, resulting in increased positive feedback.
Assistant Front Office Manager
The Westin New Orleans Canal Place
08.2021 - 07.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Provided clerical support, addressing routine, and special requirements.
- Supervised payroll corrections for accuracy and duplications.
Front Office Supervisor
The Westin New Orleans Canal Place
03.2020 - 08.2021
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Housekeeping Supervisor
The Westin New Orleans Canal Place
05.2017 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Service Express Agent
The Westin New Orleans Canal Place
06.2015 - 05.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
Bachelor Of Computer Information Systems - Computer And Information Sciences
Louisiana Tech University
Ruston, LABachelor Of Engineering Technology - Computer Science
Louisiana Tech University
Ruston, LASkills
- Accounting Oversight
- Workflow Planning
- Registration Management
- Operational Reporting
- Policy and Procedure Modification
- Expense Reporting
- Equipment Purchase Planning
- Brand Standards Audits
- Database Administration
- Microsoft Office Suite
- Front Office Management
- Resolving Disputes
- Scheduling
- Billing and Invoicing
- Workflow Processes
- Daily Shift Oversight
- Customer Relations
- Microsoft Office
- Calendar Management
- Evaluate Performance
- Documentation
- Office Meetings
- Schedule Management
- Workflow Optimization
Accomplishments
- Supervised team of 23 staff members.
Certification
- Tips Training - 2020-2024
Timeline
Assistant Director of Front Office
Le Meridien New Orleans
08.2023 - Current
Assistant Front Office Manager
The Westin New Orleans Canal Place
08.2021 - 07.2023
Front Office Supervisor
The Westin New Orleans Canal Place
03.2020 - 08.2021
Housekeeping Supervisor
The Westin New Orleans Canal Place
05.2017 - 03.2020
Service Express Agent
The Westin New Orleans Canal Place
06.2015 - 05.2017
Bachelor Of Engineering Technology - Computer Science
Louisiana Tech University
Bachelor Of Computer Information Systems - Computer And Information Sciences
Louisiana Tech University
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