Sherron Pinkard
Aurora,CO
Summary
Administrative support and service coordinator within diverse, fast-paced environments, seeks professional growth within The Aurora Housing Organization, as an Assistant Property Manager.
Offers a work ethic that consists of taking initiative, applying critical thinking, and streamlining procedures to uphold the mission of our organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant
Aurora Housing Authority
Aurora, CO
10.2023 - Current
- Currently maintain responsibility for the daily operations of the main office including both opening and closing procedures
- Efficiently manage phone inquiries and ensure proper routing of calls
- Assist current and potential participants, with inquiries or concerns related to the housing program
- Provide efficient multitasking support to management and housing specialist, with various tasks and projects
- Demonstrate strong communication skills while working with individuals of various cultural backgrounds
- Ensure the confidentiality of sensitive personal information
- Collect necessary HUD-related documents to support housing specialists in managing assigned caseload
- Assist in onboarding new employees by providing training and resources
Admissions Registrar
Spalding Rehabilitation Hospital
Aurora, CO
11.2021 - 08.2023
- Streamlined patient entry process for optimal efficiency; Delivered professional greetings to every patient
- Determined pre-certification/authorization status by verifying insurance benefits through various online platforms and resources
- Ensured all required signatures were obtained for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible parties
- Ensured timely receipt of service payments, successfully negotiated contractual terms for payment processes, and managed the referral process for financial counseling or outstanding balance collection
- Verified the precision of completed charts
- Fulfilled medical record requests
- Contributed to maintaining compliance with state regulations resulting in successful Joint Commission inspections
Office Manager
Denver School of Science and Technology
Denver, CO
11.2015 - 08.2017
- Delivered exemplary support through diverse interactions
- Handled end-to-end management of student enrollment, from recruitment to graduation
- Demonstrated leadership in planning and organizing diverse events involving over 500 individuals including orientation programs, summer school sessions, graduation ceremonies, staff planning meetings, and offsite retreats
- Optimized efficiency through effective collaboration with vendors
- Managed office equipment purchases, leases, and repairs
- Streamlined purchasing processes for school and office supplies
- Oversaw payment processing for student fees and activities
- Maintained school website and social media pages to update staff and families on events and school closures
- Oriented and trained staff on benefits, policies, and required educational courses under the direction of Director
- Ensured the complete functionality of the campus by overseeing facilities and maintaining building safety in accordance with Denver Public Schools
Billing Administrator
ADT Security
Aurora, CO
02.2012 - 11.2015
- Managed large volumes of incoming and outgoing phone calls in an efficient manner
- Delivered tailored solutions to resolve billing issues and enhance customer satisfaction
- Researched accounts with unpaid balances to identify discrepancies and facilitated reconciliation processes
- Maintained accuracy of spreadsheets containing time-sensitive information for both residential and commercial accounts.
Education
High School Diploma -
Rangeview High School
Aurora, CO05.1996
Skills
- Office Management
- Quality Assurance
- Dispute Resolution
- Proficient Computer Literacy (Yardi Software, Rent Cafe and Microsoft 365)
- Professional Phone Etiquette
- Active Listener and Articulate Speaker
- Cash Handling/Electronic Payment Processing
- Scheduling and Time Management
- Records Management
- Process Improvement
- Event Planning
- General Business Accounting
Certification
Colorado Drivers License
02/15/2020 - 12/18/2025
Timeline
Office Assistant
Aurora Housing Authority
10.2023 - Current
Admissions Registrar
Spalding Rehabilitation Hospital
11.2021 - 08.2023
Office Manager
Denver School of Science and Technology
11.2015 - 08.2017
Billing Administrator
ADT Security
02.2012 - 11.2015
High School Diploma -
Rangeview High School
Colorado Drivers License
02/15/2020 - 12/18/2025
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