Summary
Overview
Work History
Education
Skills
References
Timeline
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Monte Broom

Petersburg,VA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Detailer

Virginia Paint Solutions
Ashland, VA
02.2024 - 08.2024
  • Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
  • Polished exterior of vehicles using buffers and polishing compounds to remove scratches and oxidation.
  • Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
  • Inspected vehicles for damage or excessive wear prior to detailing.
  • Dried wet surfaces after washing with towels or compressed air dryer.
  • Utilized a variety of tools such as power buffers, electric polishers, carpet extractors and vacuum cleaners.
  • Detailed the entire vehicle both inside and outside by hand or machine buffing and polishing.
  • Applied fabric protectant to fabrics in order to repel dirt and stains.
  • Cleaned wheels and tires with special cleaning solutions.
  • Kept records of completed jobs along with customer feedback.

Customer Service Cashier

Krave N Joy
Orlando, FL
05.2016 - 08.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Assisted customers with locating merchandise within the store.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Loader and Unloader

UPS
Petersburg, Virginia
10.2021 - 02.2024
  • Loaded and unloaded freight from trucks using forklift equipment.
  • Verified accuracy of shipping documents against product received.
  • Assisted in organizing warehouse stock to ensure efficient storage, retrieval, and replenishment of products.
  • Operated pallet jacks to move skids throughout the warehouse facility.
  • Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
  • Ensured proper placement of materials on shelves and maintained inventory records as needed.
  • Maintained a safe work environment by adhering to all safety regulations and policies.
  • Worked collaboratively with other team members to complete projects in a timely manner.
  • Wrapped and packaged finished products according to customer specifications.
  • Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
  • Responded promptly to customer inquiries regarding order status and shipment details.
  • Performed daily cycle counts and physical inventories of goods stored in the warehouse area.
  • Reported any maintenance issues related to equipment or facilities promptly to supervisors.
  • Followed standard operating procedures when handling hazardous materials safely at all times.
  • Communicated effectively with managers regarding loading schedules and delivery timelines.
  • Disposed of waste material properly following company guidelines and environmental regulations.
  • Cleaned up spills quickly using appropriate safety protocols such as wearing protective gear when necessary.
  • Utilized computer programs to track orders and update inventory levels accordingly.
  • Unloaded products from incoming transports.
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Communicated load, product or pallet issues to supervisor.
  • Applied shrink wrap to pallets, securing product for storage and shipment.
  • Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
  • Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
  • Reconfigured inbound pallets to meet storage requirements.
  • Packed boxes and stock using organizational guidelines.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Crew Member

Dunkin Dounts
Richmond, VA
09.2017 - 01.2024
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Checked expiration dates on all products before serving them to customers.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

GED -

Penn Foster Career School
Scranton, PA
01-2016

Skills

  • Detailing equipment
  • Engine Cleaning
  • Showroom Maintenance
  • Interior vacuuming
  • Telephone Etiquette
  • Spot and stain removal
  • Exterior washes
  • Inventory Control
  • Interior and exterior cleaning
  • Mentoring and coaching
  • Relationship Building
  • Safe cleaning with chemicals
  • Customer Service
  • Carpet vacuuming
  • Buffing and waxing
  • Sales Techniques
  • Quality Control Analysis

References

References available upon request.

Timeline

Detailer

Virginia Paint Solutions
02.2024 - 08.2024

Loader and Unloader

UPS
10.2021 - 02.2024

Crew Member

Dunkin Dounts
09.2017 - 01.2024

Customer Service Cashier

Krave N Joy
05.2016 - 08.2024

GED -

Penn Foster Career School

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Monte Broom