Sherry Alcivar
Garland,TX
Summary
I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I also am proficient in using independent decision-making skills and sound judgment to positively impact company success. My dedication to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance is my due diligence.
Overview
7
7
years of professional experience
Work History
Service Operations Assistant Manager
Tom Thumb
01.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Customer Service Supervisor
Tom Thumb
12.2020 - 01.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Tom Thumb
03.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Parking Lot Cashier
Parking Company Of America
05.2019 - 03.2020
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Learned duties for various positions and provided backup at key times.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
Cashier Team Lead
Taco Cabana
05.2016 - 08.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and refunds.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate of Science - Science
Brookhaven College
Dallas, TX05.2023
Skills
- Staff Management
- Employee Relations
- Customer Satisfaction
- Office Administration
- Multitasking and Organization
- Adaptability and Flexibility
- Train Employees
- Order Supplies
- Managing Routines
Languages
Spanish
Professional Working
Timeline
Service Operations Assistant Manager
Tom Thumb
01.2022 - Current
Customer Service Supervisor
Tom Thumb
12.2020 - 01.2022
Cashier
Tom Thumb
03.2020 - 12.2020
Parking Lot Cashier
Parking Company Of America
05.2019 - 03.2020
Cashier Team Lead
Taco Cabana
05.2016 - 08.2019
Associate of Science - Science
Brookhaven College
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