Sherry Askew
Paterson,NJ
Summary
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic registrar eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of registration and training in scheduling. Motivated to learn, grow and excel in Healthcare. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 22 years of relevant work experience to your team.
Overview
22
22
years of professional experience
Work History
Patient Access Coordinator
HackensackUMC
11.2022 - Current
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Educated patients on importance of preventive health care and insurance coverage.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
Ambulatory Registrar
HackensackUMC
12.2001 - Current
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Responded to requests for information from various individuals by providing necessary documents.
- Processed registrations with attention to compliance with operational policies and organizational standards.
- Greeted every guest with personable approach and provided knowledgeable service.
- Trained junior staff on office procedures and regulatory requirements.
- Collected, organized and entered patient data into medical systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Insurance Verification Specialist
HackensackUMC
12.2001 - Current
- Determined appropriateness of payers to protect organization and minimize risk.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Communicated verification and authorization status updates with multiple department to facilitate decision-making for patient admissions and insurance coverage.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
Education
Master Of Healthcare Administration - Health Administration
Capella University
Minneapolis, MNBachelor of Arts - Healthcare Administration
University of Arizona Global Campus
180 South Arizona Ave Chandler, AZ 8522505-2022
Skills
- P > Dependable and Responsible
- P > Flexible and Adaptable
- P > Multitasking Abilities
- P > Analytical and Critical Thinking
Timeline
Patient Access Coordinator
HackensackUMC
11.2022 - Current
Ambulatory Registrar
HackensackUMC
12.2001 - Current
Insurance Verification Specialist
HackensackUMC
12.2001 - Current
Master Of Healthcare Administration - Health Administration
Capella University
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus