Sherry A White
NEWPORT
Summary
Dynamic leader with a proven track record at Wal~Mart, adept in customer service and inventory management. Excelled in reducing waste, enhancing revenue by over 20%, and fostering team building. Skilled in negotiation and problem-solving, consistently achieving operational excellence and surpassing sales targets through effective personnel management and customer engagement.
Overview
15
15
years of professional experience
Work History
Department Manager
Wal~Mart
09.2016 - 08.2019
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Patient Financial Services Representative
North Country Hospital
07.2004 - 03.2014
- Researched billing errors and discrepancies to initiate corrective action.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Investigated customer credit references and approved credit lines.
- Generated and distributed monthly customer statements.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
GED -
North Country Union High Schol
Newport Vt03-1994
Skills
- Customer service
- Team building
- Time management
- Purchasing functions
- Negotiation tactics
- Personnel management
- Supply and inventory management
- Problem-solving
- Order processing
- Task delegation
- Retail management
- Conflict de-escalation
- Sales reporting
- Customer engagement
- Retail
- Order management
- Decision-making
- Training and mentoring
- Product restocking
Timeline
Department Manager
Wal~Mart
09.2016 - 08.2019
Patient Financial Services Representative
North Country Hospital
07.2004 - 03.2014
GED -
North Country Union High Schol
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