Sales Supervisor
Kohls Department Store
- Managed operations of a store with annual revenue of 8 million dollars.
- Trained and mentored team members on effective selling techniques and product knowledge.
- Analyzed sales data to identify trends, improve inventory management, and optimize product placement.
- Implemented promotional strategies to drive foot traffic and increase overall store sales.
- Monitored employee performance, providing feedback to foster professional growth and development.
- Resolved customer complaints efficiently, ensuring positive shopping experiences and repeat business.
- Developed training materials that improved new hire onboarding processes and accelerated employee productivity.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Constructed displays and signs to promote specified products and sales promotions.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Managed cash flow by balancing registers and preparing bank deposits.