Sherry Banno
New Bern,NC
Summary
Experienced front desk manager skilled at excelling in fast-paced environments, efficiently managing a high volume of phone calls and reception tasks. Proven ability to handle multiple responsibilities while prioritizing customer service and satisfaction. Committed to being a team player and continuously learning and adapting to new challenges and technologies.
Overview
15
15
years of professional experience
Work History
Manager/ Coordinator
About You Salon
10.2009 - 05.2024
- Manager of busy salon
- Welcome and check in guests for appointments, ensuring smooth client flow and high satisfaction
- Verify daily financial reports for accuracy in credit and cash transactions, maintaining financial integrity
- Efficiently perform opening and closing procedures, ensuring salon readiness and smooth operations
- Schedule consultations and appointments to optimize client and staff schedules, enhancing productivity
- Utilize Millennium Software for guest check-ins and check-outs, improving operational efficiency
- Managed inventory with precision, ensuring 100% stock availability
- Guided new hires, fostering a collaborative team environment
- Boosted client retention by streamlining appointment scheduling processes
- Enhanced transaction accuracy by verifying financial reports daily
- Mentored new staff, ensuring seamless integration into our team dynamic
- Optimized client management using Millennium Software for efficient operations
- Improved client satisfaction rates by addressing concerns promptly and proactively resolving issues as they arose.
- Maintained professional, organized, and safe environment for employees and patrons.
- Collaborated with salon owner to develop new services and package offerings for clientele growth.
- Maintained a clean and inviting salon environment to promote client comfort and encourage repeat business.
- Assisted in the selection of new salon products, ensuring high-quality offerings for clients'' needs.
- Reduced no-shows through proactive communication strategies like reminder calls or text messages prior to scheduled appointments.
- Assisted clients in selecting appropriate services based on their individual needs, ensuring optimal satisfaction with results.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Scheduled employees to maintain adequate coverage during business hours.
- Handled employee scheduling and coverage needs during business hours.
Education
Bayonne High School
BayonneSkills
- Customer Interaction Skills
- Telephone Communication
- Appointment Coordination
- Reception Operations Management
- Accurate Data Entry
- Millennium Software Expertise
- Digital Literacy Expertise
- Skilled in Managing Multiple Tasks
- Proficient in Staff Coordination
- Client Account Management
- Experienced in Microsoft Word
- Order Fulfillment
- Problem-solving
- Time management
- Employee Training
- Guest relations
- Customer friendly
Timeline
Manager/ Coordinator
About You Salon
10.2009 - 05.2024
Bayonne High School
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