Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst

Sherry Baston

Scranton,PA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Shopper and Delivery

Instacart Shoppers
03.2021 - Current
  • Selected best-quality perishable items such as meat and produce.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Complied with store's required appearance and Type standards.
  • Tracked substitutions and informed customers of changes.
  • Placed each selected item in appropriate bin prior to order completion.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Totaled completed order, and provided required documentation for order payment.
  • Demonstrated speed and accuracy in order item selection.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Reported order discrepancies to team leader or other manager.
  • Verified each item matched order sheet's description.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.

Assembly Line Production Worker

Cinram
01.2005 - 03.2006
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Managed inventory of parts and components.
  • Adjusted equipment to meet different productivity levels.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated finishing tool to prepare products for inspections and packaging.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.

Telemarketer

Telemarketing Inc.
10.1997 - 01.1999
  • Conducted database research to identify potential leads and determine contact information.
  • Recorded contact information of customers and potential customers in internal database.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Recorded and updated customer information in online systems.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Asked pertinent questions to understand customer requirements.
  • Overcame objections using friendly, persuasive strategies.
  • Developed extensive knowledge of products and services to better assist customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Education

Public Administration And Services

Medgar Evers College of The City University of New York
Brooklyn, NY

Skills

  • Product Knowledge
  • Fashion Trends Understanding
  • Mobile Ordering Understanding
  • Online Ordering Familiarity
  • Personal Grooming Standards
  • Payment Processing
  • Sales Expertise
  • Providing Feedback
  • Personal Shopping
  • Administrative Oversight
  • Delivery Procedures
  • Accurate Money Handling
  • Delivery Management
  • Item Scanning
  • Safety Measures
  • Store Layouts
  • Special Orders
  • Information Management
  • Client Needs Assessment
  • Car Maintenance
  • Personalized Support
  • Order Reviews
  • Customer Order Tracking
  • Phone Systems
  • Operational Safety
  • Safe Equipment Handling
  • Loyalty Programs
  • Vehicle Inspection
  • Belt Conveyors
  • Safety Protocols
  • Program Promotion
  • Staff Assignments
  • Performance Goals
  • Price Changes
  • Price Memorization
  • Daily Logs
  • Improvement Plans
  • Corrective Actions
  • Light Housekeeping
  • Entrepreneurial Leadership
  • Customer Relations
  • Display Arrangements
  • Merchandise Selection
  • Productivity Performance
  • Cash Counting
  • Consultative Sales Approach
  • Mobile Applications
  • Financial Accounting
  • Portion Control
  • Document Delivery
  • Order Coordination
  • Supporting Daily Living Needs
  • Proper Staffing
  • Effective Multitasking
  • Security Standards
  • Customer Preferences
  • Operational Efficiency
  • Telephone Reception
  • Resource Management
  • Shopping Management
  • Proper Storage Procedures
  • Compassionate Care
  • Rewards Programs
  • Inventory Records
  • Food Preparation
  • Analytical Approach
  • Returns Policies
  • Hygiene Standards
  • Customer Retention
  • Visual Displays
  • Verbal and Written Communication
  • Risk Management
  • Control of Expenses
  • Credit and Debt Card Processing
  • Team Goals
  • Customer Deliveries
  • Health Code Requirements
  • Rewards Tracking
  • Acquire New Business
  • Compliance Requirements
  • Legal Standards
  • Customer Care
  • Cash Register Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou

Timeline

Shopper and Delivery

Instacart Shoppers
03.2021 - Current

Assembly Line Production Worker

Cinram
01.2005 - 03.2006

Telemarketer

Telemarketing Inc.
10.1997 - 01.1999

Public Administration And Services

Medgar Evers College of The City University of New York
Sherry Baston