Sherry Bedenbaugh

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Developed age-appropriate activities and crafts to engage children.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Monitored children's activities to verify safety and wellbeing.
• Read stories, sang songs and facilitated creative play.
• Responded to inquiries from parents and guardians.
• Implemented daily routines and activities to stimulate and engage children.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Sought ways to improve processes and services provided.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Maintained accurate computer records of materials weights, bill amounts, and identified variances.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Reviewed order data to verify transactions and shipping dates.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Communicated with vendors and suppliers to verify timely delivery of goods.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Processed required paperwork to expedite handling of shipped and received goods.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

• Prepared and distributed information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders.
• Prepared and prioritized work plans and schedules.
• Articulated job-related information clearly to employees and constructively addressed performance issues.
• Identified, developed and implemented work process and practice improvements.
• Maintained operational compliance with regulatory and company work rules and procedures.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Did payroll every week.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Improved marketing to attract new customers and promote business.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Managed senior-level personnel working in marketing and sales capacities.
• Accounts Payable and Receivable.
• Payroll.

Went to Piedmont Tech for one semester. Studied general business.