Sherry Bennett
Port Richey,FL
Summary
Dedicated Contact Center Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
42
42
years of professional experience
Work History
Contact Center Manager
Staples Inc.
11.1994 - Current
- Improved customer satisfaction by implementing effective contact center strategies and streamlining processes.
- Increased employee retention through effective coaching, mentoring, and professional development opportunities.
- Implemented innovative technologies to enhance contact center performance and efficiency.
- Led successful cross-functional initiatives for continuous improvement in the contact center environment.
- Achieved high levels of customer satisfaction with proactive issue resolution strategies and consistent follow-up.
- Streamlined workflow processes to maximize efficiency within the contact center operations.
- Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Supervised Team Managers in providing excellent customer service to callers requiring assistance for customer relations issues.
Cryptologic Technician (Technical)
US Navy
01.1982 - 07.1992
- Contributed to mission success through accurate analysis of complex signals intelligence data.
- Mentored junior team members, fostering a culture of excellence and professional growth within the unit.
- Fostered strong relationships with partner agencies through collaborative exercises focused on enhancing interoperability in the intelligence community.
- Improved team performance with continuous training on advanced cryptologic systems and procedures.
- Collaborated with cross-functional teams for seamless integration of intelligence gathering efforts.
- Provided critical support during high-stakes missions, enabling swift decision-making under pressure.
- Maintained high standards of security by ensuring strict adherence to information assurance policies.
Education
No Degree - Information Technology Project Management
Gateway Community College
Florence, KYSkills
- Industry Expertise
- Coaching and Mentoring
- Workforce Management
- Budgeting and Finance
- Crisis Management
- Team leadership
- Customer service excellence
- Decision-making
- Problem-solving
Timeline
Contact Center Manager
Staples Inc.
11.1994 - Current
Cryptologic Technician (Technical)
US Navy
01.1982 - 07.1992
No Degree - Information Technology Project Management
Gateway Community College
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