Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Benson

Sardis,MS

Summary

Dynamic Team Supervisor at Aramark with a proven track record in performance improvement and employee engagement. Skilled in coaching and mentoring, I enhanced team productivity through innovative workflow processes, resulting in a significant reduction in turnover. Committed to fostering a collaborative environment that drives exceptional results and motivates team members to excel.

Overview

8
8
years of professional experience

Work History

Team Supervisor

Aramark
08.2021 - Current
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Managed performance reviews for Number employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
  • Coordinated cross-functional teams to achieve project objectives within strict deadlines.
  • Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
  • Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
  • Partnered with Type manager to train and develop team member skillsets and competencies.
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
  • Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
  • Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.

Stocker

Walmart
11.2017 - 03.2021
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Managed performance reviews for Number employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
  • Coordinated cross-functional teams to achieve project objectives within strict deadlines.
  • Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
  • Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
  • Partnered with Type manager to train and develop team member skillsets and competencies.
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
  • Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
  • Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.

Key Holder

Dollar General Market
03.2017 - 11.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
  • Engaged with local community through events, enhancing store's reputation and customer base.
  • Monitored and reported on sales trends, providing valuable insights for inventory management.
  • Negotiated with suppliers for timely deliveries, ensuring that store was always stocked with customer favorites.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Improved team morale and efficiency through effective delegation and clear communication.

Education

GED

South Panola High School
Batesville, MS
03.2003

Skills

  • Effective leadership
  • Assignment delegation
  • Report preparation
  • Performance improvement
  • Complaint handling
  • Staff training
  • Motivational skills
  • Innovation management
  • Team scheduling
  • Employee engagement
  • Coaching and mentoring
  • Attention to detail
  • Team supervision
  • Daily workflow improvement
  • Problem-solving
  • Documentation and reporting
  • Goal setting
  • Overseeing daily activities
  • Evaluating employee work
  • Work Planning and Prioritization
  • Leading team meetings
  • Performance evaluations
  • Complaint resolution
  • Team motivation

Timeline

Team Supervisor

Aramark
08.2021 - Current

Stocker

Walmart
11.2017 - 03.2021

Key Holder

Dollar General Market
03.2017 - 11.2018

GED

South Panola High School

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Sherry Benson