Experienced case manager with a solid foundation in conflict resolution and organization. Successfully monitored client progress and ensured optimal resource access, ready to drive impactful outcomes in community service and support.
Overview
22
22
years of professional experience
Work History
Case Manager
Lutheran Services Florida
05.2019 - 11.2025
Developed individualized service plans to address client needs and goals.
Coordinated access to community resources and support services for clients.
Conducted assessments to evaluate client eligibility for programs and services.
Monitored progress of cases, ensuring compliance with organizational standards.
Facilitated communication between clients, families, and service providers to enhance care coordination.
Teacher
McLaughlin Middle School
03.2017 - 05.2019
Developed and implemented engaging lesson plans to enhance student understanding of core subjects.
Fostered a positive classroom environment, promoting inclusivity and respect among students.
Assessed student performance through regular evaluations, providing constructive feedback for improvement.
Collaborated with colleagues to design interdisciplinary projects that aligned with curriculum standards.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Parent Outreach Facilitator
Polk County Public Schools
12.2005 - 03.2017
Developed and implemented outreach programs to enhance student engagement and community involvement.
Developed successful outreach strategies for diverse populations, addressing specific needs and concerns.
Adapted quickly to evolving priorities or challenges within the outreach department, demonstrating resilience and flexibility in the face of change.
Evaluated program effectiveness through regular assessments, identifying areas for improvement and implementing changes accordingly.
Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Paraprofessional
Pinewood Elementary School
10.2003 - 12.2005
Assisted teachers in delivering instructional support to enhance student learning outcomes.
Collaborated with educators to develop and adapt lesson materials for varied learning styles.
Monitored student progress, providing feedback to teachers on behavioral and academic performance.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.