Sherry Blackman

Led day-to-day operations in a high-volume premium lounge, supervising staff across food service stations including upscale dining, bartenders, cooks, utility, and janitorial team.

Managed disciplinary actions when necessary while maintaining fairness.

Delivered exceptional guest experiences by resolving customer concerns promptly and ensuring service excellence.

Supported staff development through onboarding, training, and ongoing coaching to uphold performance and service standards.

Ensured food and beverage quality, presentation, inventory levels, and compliance with safety regulations.

Delegated tasks and coordinated shift operations to maintain a smooth, efficient workflow.

Actively engaged with guests to gather feedback, implement improvements, and uphold brand standards.

Maintained cleanliness, hygiene, and regulatory compliance across all lounge and kitchen areas.

Managed inventory and supply ordering to support uninterrupted service and product availability.

Maintained accurate records of employee attendance, absences, overtime.

Conducted regular departmental meetings with staff to ensure effective communication and collaboration.

Participated in strategic planning initiatives to improve operations.

Addressed conflicts between staff members in a timely manner.

Encouraged teamwork among subordinates by promoting a positive work culture.

Created an environment that fosters professional growth among employees.

Provided leadership and guidance to a team of more than 25 employees.

Supervised and coordinated daily staff activities, ensuring effective workload distribution and operational efficiency.

Monitored staff performance to ensure adherence to customer service standards.

Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Provided exceptional customer service to ensure customer satisfaction.

Delivered direct customer support to maintain satisfaction and resolve service issues promptly.

Ensured compliance with schedules and service level agreements to meet client and organizational expectations.

Recruited, interviewed, and hired qualified candidates to build a reliable and skilled team.

Conducted manpower planning and succession development to identify and cultivate future leadership.

Implemented cross-training initiatives and facilitated new hire and refresher training programs.

Managed attendance tracking and shift scheduling to maintain adequate coverage at all times.

Addressed employee performance, discipline, and motivation to support a positive work environment.

Processed personnel actions including promotions, demotions, and terminations in accordance with HR policies.

Enforced workplace standards related to safety, security, and employee appearance.

Administered employee recognition and performance incentive programs to boost engagement.

Monitored and controlled labor budget, ensuring efficient allocation of staffing resources.

Processed customer transactions accurately and efficiently.