Sherry Brown
Cleveland,TN
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Humana Pharmacy Via Everise
09.2021 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Compiled information and input it into companies database
- Gathered data from multiple sources and programs
- Evaluated source documents to locate information needed for each data entry field
- Corrected data entry errors to prevent later issues such as duplication of data degradation.
Auction Data/Customer Service Assistant
Peddele Auction
01.2021 - 07.2021
- Consulted with businesses to supply accurate product and service information
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases
- Identified new business opportunities through cold calling, networking, marketing, and prospective database
- Entered data into the company system according to formatting standards
- Obtained scanned records and uploaded them into the database.
Customer Retention Specialist
Cox Communications
10.2020 - 04.2021
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Collaborated with other workers and customers to resolve issues of deficient communications connections
- Completed new connections, reconnects, disconnects, and service changes for residential and commercial customers
- Responsible for utilizing multiple customer databases to access, change or input account information for customers
- Educate customers on active product features, service offerings, billing, charges, and product value
- Organized, sorted, and checked input data against original documents
- Completed data entry tasks with accuracy and efficiency.
Aid - Clerk/Cashier Assistant
Rite
02.2017 - 01.2020
- Trained new cashier team members in customer service and money handling processes
- Performed cash, card, and check transactions to complete customer purchases
- Learned duties for various positions and provided backup at key times
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Monitored database updates and verified for correctness
- Organized, sorted, and checked input data against original documents.
Education
High School Diploma -
Cleveland High School
Cleveland, TN05.1984
Skills
- Multi-line phone talent
- Money handling abilities
- Office administration
- Data collection and reporting
- Data verification
- Order Fulfillment
- Inbound and Outbound Calling
- Shipping procedures understanding
- Professional telephone demeanor
- Complaint resolution
- Microsoft Excel
- Microsoft Word
- Active Listening
- Retail Sales Customer Service
- Customer Relations
- Credit Card Payment Processing
- Shipping Procedures Understanding
- Typing Proficiency
- CRM Software
- Refund Processing
- Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Humana Pharmacy Via Everise
09.2021 - 06.2023
Auction Data/Customer Service Assistant
Peddele Auction
01.2021 - 07.2021
Customer Retention Specialist
Cox Communications
10.2020 - 04.2021
Aid - Clerk/Cashier Assistant
Rite
02.2017 - 01.2020
High School Diploma -
Cleveland High School
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