Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Burks

Public Service Administrator
Rockford,IL

Summary

Client-focused Social Services Director with background in managing social work programs. Determined employee with 29 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Public Service Administrator

The Department Of Children And Family Services
Rockford, IL
06.2019 - Current
  • Under administrative direction, this position plans, reviews and coordinate activities of a team of professional investigators engaged in conducting child abuse/neglect investigations.
  • Provides technical direction and guidance: explains, monitors, and enforces compliance whit the provisions of all applicable State or Federal laws.
  • Establishes and maintains effective linkages with community organizations.

Child Protection Specialist

Department Of Children And Family Services
Rockford, IL
06.2011 - 06.2019

My duties and responsibilities consisted of investigations that addressed abuse and neglect. Due to my experience, I addressed Priority 1 cases that deals with death cases. I was responsible for child abuse hot line reports, assessed all aspects of children's safety in the home. Interview children of all ages, including alleged perpetrators and took protective custody of children and place them in foster homes. I would create court documents, and present evidence and testify the facts of the investigation. Partnered with other community agencies including law enforcement. child advocacy centers and medical personnel in order to complete an evidence based investigation,

Counselor

Gurl Talk, Living Faith Tabernacle
Rockford, IL
02.2011 - 02.2012

Developed curriculum, and co-facilitated group sessions for at risk girls ages 12-18 years, address the consequences of exposures to domestic violence, physical, sexual and psychological abuse, and neglect. Conducted intense individual counseling with client's, in order to address a variety of personal conflict resolutions. Provided family counseling using strength based theory that addressed challenges to assist with family function, preservation and stability. Advocated to ensure that education al needs were met due to behavioral challenges.

Administered weekly home visits and linked families with community resources

Appeals Senior Associate

CIGNA
Philadelpha, PA
1995 - 2010

Worked from home remotely. My job duties included reviewing, analyzed and investigated written inquiries from claimant, attorneys, physicians and policy holders. Strong knowledge of CPT-4 and ICD-9 coding. Processed claims and able to follow the review process on all insurance explanation of benefits. Interviewed clients and service providers to determine, changes and/or payments not at its maximum. Handled complex appeals in accordance with federal/state laws and department polices, regarding quality productivity and timeliness.

Addiction Counselor (Intern)

Rosecrance Griffin Williamson
Rockford, IL
09.2009 - 05.2010

Counseled adolescent girls ages 14 to 21 years of age in a residential substance abuse program. Provided individual and family counseling. Co-facilitated therapeutic group counseling. Facilitated therapeutic group activities. Managed crises situations that included running away and suicidal ideation. Created treatment plans, made referrals to community agencies. Managed a caseload of 10 to 20 girls at a time.

Behavior Specialist

Swedish American Hospital
Rockford, IL
05.2007 - 08.2008

Interviewed, assessed and documented mental health behaviors, which dictated services for adolescents and adults. Facilitated psychotherapy and educational groups for patients and their families, whose lives were disrupted or complicated by mental illness, behavioral disturbances and or substance abuse issues, in a inpatient hospital setting. Documented and conducted mental status exam after each therapeutic session.

Education

Associate of Science - Computer Information Processing

Rockford Business College
Rockford,IL
03.1994

Bachelor of Arts - Human Services

Judson College
Elgin,IL
02.2001

Master of Science - Human Services

Spertus College
Chicago, IL
01.2003

Master of Arts - Community Counseling

Argosy University
Campus In Schumburg, IL Closed Down

Master of Arts - Masters of Social Work

Aurora University
Aurora, IL

Skills

  • Abuse and Neglect Reporting
  • Public Service
  • Strategic Planning
  • Responding to Emergencies
  • Customer Satisfaction
  • Annual Evaluations
  • Staff Guidance

Timeline

Public Service Administrator

The Department Of Children And Family Services
06.2019 - Current

Child Protection Specialist

Department Of Children And Family Services
06.2011 - 06.2019

Counselor

Gurl Talk, Living Faith Tabernacle
02.2011 - 02.2012

Addiction Counselor (Intern)

Rosecrance Griffin Williamson
09.2009 - 05.2010

Behavior Specialist

Swedish American Hospital
05.2007 - 08.2008

Appeals Senior Associate

CIGNA
1995 - 2010

Associate of Science - Computer Information Processing

Rockford Business College

Bachelor of Arts - Human Services

Judson College

Master of Science - Human Services

Spertus College

Master of Arts - Community Counseling

Argosy University

Master of Arts - Masters of Social Work

Aurora University
Sherry BurksPublic Service Administrator