Sherry Burton
Killeen,TX
Summary
Accomplished Customer Service Manager with a proven track record at Conduent, excelling in conflict resolution and computer proficiency. Renowned for enhancing customer satisfaction and exceeding performance metrics, demonstrating exceptional problem-solving abilities and critical thinking. Skilled in transforming customer service challenges into positive outcomes, achieving top performer status through dedication and skill. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
Work History
Customer Service Representative
Support Services Group
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispatch Assistant
Kvs Transportation
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
- Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
Customer Service Manager
Conduent
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certifications - Business Administration
Bakersfield College
Bakersfield, CA06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
Certification
- Bookkeeping Bakersfield College June 2017
- Human Relations Bakersfield College June 2017
Timeline
- Bookkeeping Bakersfield College June 2017
- Human Relations Bakersfield College June 2017
Customer Service Representative
Support Services Group
Dispatch Assistant
Kvs Transportation
Customer Service Manager
Conduent
Certifications - Business Administration
Bakersfield College
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