SHERRY KELLEY
Mason
Summary
Results-driven professional with over 20 years of experience in restaurant service and management, specializing in optimizing operations and enhancing customer satisfaction. Excellent interpersonal skills paired with a strong understanding of inventory control and pricing strategies. Proficient in Microsoft Outlook, Internet Explorer, Word, and Excel, using technology to streamline processes and improve efficiency. Extensive expertise in maintaining inventory levels while maximizing profitability ensures a well-run establishment that meets both customer and business needs.
Overview
29
29
years of professional experience
Work History
Resterauntuer
Chipotle
11.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Directed daily restaurant operations to ensure exceptional customer service and satisfaction.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Fostered a positive work environment, mentoring staff to promote professional development and retention.
- Carefully interviewed, selected, trained, and supervised staff.
Kitchen Manager
Thomas & King (Applebees)
01.2012 - 01.2014
- Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines
- Perform facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts
- Complete restaurant opening and closing procedures and manage deposits
- Produce monthly reports detailing sales trends and forecasts
- Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low
- Manage food cost according to budget
- Board of Health Training
- Training of all kitchen positions: broil, mid, fry, prep and G.U.
- Rollout of all new items, promo, or menu items.
- All store meetings for FOH employees, and testing to ensure accuracy of menu knowledge
- Inventory, and ordering of all food, bev, and paper supplies.
Assistant General Manager
Thomas & King (Applebees)
01.2010 - 01.2012
- Responsible for all FOH training, labor cost, schedules, and All store meetings.
Assistant Manager
Thomas & King (Applebees)
01.2010 - 01.2010
- All bar supply ordering, inventory, and bar cost along with labor for FOH staff. Accountable for all cash handling during each shift worked.
- Only trained for 30 days before being offered an assistant manager position.
Front of House (FOH) Trainer
Thomas & King (Applebees)
01.2004 - 01.2010
- Trained hosts/hostesses, bartenders, and servers
Server Trainer and Lead Bartender
Thomas & King (Applebees)
01.1998 - 01.2004
- Safe service of alcohol, preparing all bar drinks for bar guest as well as the service staff drink orders to special recipes
- Training servers from day one to five, including testing, shadowing, and following to ensure knowledge of company standards
Server
Thomas & King (Applebees)
01.1997 - 01.1998
- Guest first mentality, delivered exceptional, friendly, and fast service at local restaurant with repeat customers
- Anticipating customer needs, multi-tasking and prioritizing five to eight tables of customers simultaneously
- Ensuring accuracy with guest’s orders
- Monitoring dining room to ensure optimal guest experiences
- Managing closing duties, including restocking items, and reconciliation of daily sales
Education
Miami University
01.2001
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Garrod Co. High
Ky01.1991
Skills
- Friendly, positive attitude
- Collaborative teamwork
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Critical thinking
- Calm under pressure
Objective
To use my vast knowledge of restaurant service and management to obtain a position in restaurant management. Further, to use my knowledge of various vendors and food quality.
Timeline
Resterauntuer
Chipotle
11.2018 - Current
Kitchen Manager
Thomas & King (Applebees)
01.2012 - 01.2014
Assistant General Manager
Thomas & King (Applebees)
01.2010 - 01.2012
Assistant Manager
Thomas & King (Applebees)
01.2010 - 01.2010
Front of House (FOH) Trainer
Thomas & King (Applebees)
01.2004 - 01.2010
Server Trainer and Lead Bartender
Thomas & King (Applebees)
01.1998 - 01.2004
Server
Thomas & King (Applebees)
01.1997 - 01.1998
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Garrod Co. High
Miami University