Sherry Carney
Sherman,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
M-Tech Machine Operator, Styler, Safety Assistant
Tyson Foods
Sherman, Tx
11.2022 - 12.2024
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Styled meat onto trays and placed different cuts of meat onto trays and moved down line
- Very Cold Temperatures
- Checked Safety Equipment Daily, conveyer Belts, Emergency Stops, Employees PPE, Etc.. documenting anything wrong I see or abnormal with the Belts or Lines. Turned in Documentation Daily
Pharmacy and Member Services Supervisor (SWAT)
Dialogue Direct
Sherman, TX
08.2012 - 09.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Used dual and triple monitors and many programs at one time. Each call timed and graded for Quality Assurance
- Helped train all new employees and team members with the programs, Customer Service, RX Claims information,
- Took up to 95 calls per day assisting Pharmacies all over US with the processing of RX claims in Pharmacy.
- Assisted and gave plan information to Blue Cross Blue Shield members and placed RX orders through Prime Therapeutics Pharmaceutical Company
- Received Customer Service Awards for 3 years . WOW Awards from Company Manager, LELA LASSETER.
- entered in processing codes to help the pharmacist . Entered in clarification codes to help process multi-ingredient Prescriptions.
- Sat side by side and listened and trained new employees. Using a headset combination.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Associate of Science - Dental Assisting TX License Program
Grayson College
Denison, TX05.2012
Skills
- Machinery Cleaning
- Automated Assembly
- Preventive Maintenance
- Equipment Inspection
- Call Management
- Account Updating
- Data Entry
- Complaint Resolution
- Product Knowledge
- Data Collection
- Account Management
- Active Listening
- Filing
- Service Standard Compliance
- Team Development
- Order Fulfillment
- Order Processing
- Customer Relations
- Conflict Resolution
- Medical Terminology Knowledge
- Documentation
- Clerical Support
- Critical Thinking
- Staff Training
- Problem-Solving Abilities
- [Software] CRM System Proficiency
- Customer Service
- Reading Comprehension
- Computer Proficiency
Timeline
M-Tech Machine Operator, Styler, Safety Assistant
Tyson Foods
11.2022 - 12.2024
Pharmacy and Member Services Supervisor (SWAT)
Dialogue Direct
08.2012 - 09.2017
Associate of Science - Dental Assisting TX License Program
Grayson College