Sherry Carswell
Bossier City,LA
Summary
Skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactive with demonstrated experience providing high-level administrative support to companies. Demonstrate superior communication and high level problem-solving abilities.
Overview
29
29
years of professional experience
Work History
Executive Assistant to the Chief Visionary Officer
SRP Environmental
03.2012 - 10.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Administrative Coordinator
Pepsi Beverages Company
01.2010 - 01.2011
- Conducted newcomer's orientation training and prepared materials relative to training
- Received and reconciled route payments for next day bank deposits
- Researched and resolved quantity and pricing discrepancies between invoices and vendor receipts
- Prepared monthly reports for drivers daily deliveries
- Coordinated company luncheons
- Answered company phones and resolved customer complaints and escalated to Territory Managers as needed
- Greeted walk-in customers and processed order.
Financial Advisor
Primerica Financial Services
01.2006 - 01.2010
- Retained financial records for life policy holding clients
- Processed insurance claims, life policies and home loan refinancing forms
- Consulted with clients to compile data in order to provide financial profile and options
- Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or beneficiary changes
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Attended meetings, seminars and programs to learn about new products and services, learn new skills, and received technical assistance in developing new accounts
- Calculated premiums and established payment method.
Customer Service Manager
Daily Press Inc.
01.2000 - 01.2006
- Interviewed, hired, trained and supervised the customer service representative staff
- Supervised the performance the customer service representative staff
- Developed and implemented standard operating procedures to reduce wait time for incoming calls
- Answered questions, communicated policies and handled elevated complaints
- Established incentive programs, contest and team building activities
- Performed regular audits on reception drawers, credit cards, personal & business checks
- Provided quarterly feedback and wrote annual evaluations
- Supervised the balancing of the cash till to ensure accuracy and proper procedures were followed
- Managed department data base system conversion
- Reconciled monthly expenses and explained variances
- Participated in annual department budget.
Circulation Operation Manager
The Times, Gannett Corp.
01.1995 - 01.2000
- Led in the preparation of the annual expense, volume and revenue budgets for all divisions within the Department
- Maintained history of expenses, revenue and volume for budget forecasting
- Analyzed reports for circulation trends
- Created and provided trend reports to Circulation Director
- Reconciled monthly expenses for each department section, reported and accounted for all variances
- Gathered Circulation payroll reports to be processed by the accounting department
- Processed all check requests and payment requests for the Circulation department
- Worked closely with Section Managers and assisted with their monthly reports.
Education
Leadership Training -
Executive Development Training -
Total Quality Management Training -
Weather Technology (Associates) -
Weather Technology - Atmospheric Sciences And Meteorology
Commjnity College of The Air Force
Castle AFB, CA05.1994
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Schedule & calendar planning
- Office Administration
- Professional and mature
- Project Planning
- Staff Management
- Invoice Processing
- Strategic Planning
- Project Oversight
Military Service
- United States Air Force
- United States Air Force Reserve
Awards
- St. Leo Univ.
- LSU-Shreveport
- Hardin-Simmons Univ.
- Gannett Inc, McLean, Virginia
- Tribune Company, Chicago, Illinois
- United States Air Force, Sacramento, California
- Community College of the Air Force, Montgomery, AL
- The Daily Press Star Award
- The Times MVP Award
- Honor Graduate (USAF)
- Editor of the Year (USAF)
References
Available Upon Request
Timeline
Executive Assistant to the Chief Visionary Officer
SRP Environmental
03.2012 - 10.2023
Administrative Coordinator
Pepsi Beverages Company
01.2010 - 01.2011
Financial Advisor
Primerica Financial Services
01.2006 - 01.2010
Customer Service Manager
Daily Press Inc.
01.2000 - 01.2006
Circulation Operation Manager
The Times, Gannett Corp.
01.1995 - 01.2000
Leadership Training -
Executive Development Training -
Total Quality Management Training -
Weather Technology (Associates) -
Weather Technology - Atmospheric Sciences And Meteorology
Commjnity College of The Air Force
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