Sherry Castillo

I Started as a Customer Service Phone Representative in August 1994, taking calls from customer's to assist them with any issues they have with shipping, tracking, billing and general information. In October of 1996 I was selected to help start a new department which would assist in the development of quality assurance for all UPS Customer Service Call Centers throughout the world. I would be promoted to a Experience Management Team Advisor, I stayed in this position until my retirement in March 2024.

These tasks require excellent interpersonal skills, written and verbal communication skills. I have a positive attitude, and perform my duties with minimal supervision. I get along well with my co-workers and my Management team.