Sherry Catayas
Glen Burnie,MD
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
Work History
Treatment Coordinator
Orthodontic Associates
Catonsville , MD
07.2021 - Current
- Performed in team leader capacity and organized all treatment and placement activities.
- Increased overall revenue of dental office by 40% by achieving production goals set forth by practice.
- Achieved approximately 15 closes per week.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Explained treatment choices to patients and helped determine best options
- Laid out potential payment plans for patients
Reimbursement Specialist
Maxim HealthCare Services
Columbia, MD
08.2019 - 07.2021
- Oversaw efficient billing processes by carefully tracking accumulated hours and dollar amounts for each client's account
- Prepared itemized statements and invoices showing amounts due and services rendered
- Enhanced customer satisfaction with fast, knowledgeable service
- Maintained AR under 10% for 90 and over for four consecutive months.
- Prevented delays and claim denials by correcting information prior to submission
- Followed up on denied and unpaid claims to resolve problems and obtain payments
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims
- Billed and collected for claims submitted on clients' behalf with sales totaling $300.000
Office Manager
Insurance Auto Auction Inc
Baltimore, MD
06.2007 - 07.2019
- Supervised administrative and yard staff of 20, coordinating all hiring, training, and performance management
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Improved employee performance by coordinating workflow and implementing performance incentives
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
- Met budget targets consistently through strong planning and expense control strategies.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Delivered performance reviews, recommending additional training or advancements
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Office Supervisor
Manheim Baltimore Washington
Elkridge, MD
08.2000 - 06.2007
- Completed advanced clerical tasks, including account reconciliation and document management
- Fielded numerous daily questions from administrative staff, customers, and vendors
- Covered daily office workloads through effective staffing and resource coordination
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Implemented project management techniques to overcome obstacles and increase team productivity
- Resolved customer issues quickly to close deals and boost client satisfaction
- Closed lucrative sales deals using strong negotiation and persuasion skills
Education
High School Diploma -
Landowne High School
Lansdowne MD06.2000
Skills
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Managing Appointments
- Customer Service
- Self-motivated professional
- Decision Making
- Excellent work ethic
- Conflict Resolution
- Flexible and Adaptable
Timeline
Treatment Coordinator
Orthodontic Associates
07.2021 - Current
Reimbursement Specialist
Maxim HealthCare Services
08.2019 - 07.2021
Office Manager
Insurance Auto Auction Inc
06.2007 - 07.2019
Office Supervisor
Manheim Baltimore Washington
08.2000 - 06.2007
High School Diploma -
Landowne High School
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