Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sherry Cerutti

Little Rock,AR

Summary

Dynamic Administrative Assistant with a proven track record at the State of Arkansas Department of Education, excelling in customer service and office administration. Expert in Microsoft Office and data management, I streamlined workflows and enhanced document organization, fostering a collaborative environment that improved team efficiency and client relations. Committed to continuous improvement and professional growth.

Diligent Receptionist with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

51
51
years of professional experience
1
1
Certification

Work History

Administrative Assistant

State of Arkansas Department of Education
02.2016 - 06.2024
  • Coordinated scheduling and logistics for departmental meetings and events.
  • Managed confidential documents, ensuring compliance with state regulations.
  • Streamlined office procedures to enhance workflow efficiency and accuracy.
  • Assisted in preparation of reports and presentations for educational initiatives.
  • Maintained inventory of office supplies, optimizing procurement processes and reducing costs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Area Manager - DSL Support

SBC Telephone
05.1973 - 12.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

James Madison High School
San Diego
06-1966

Skills

  • Customer service
  • Computer skills
  • Microsoft Word
  • Microsoft outlook
  • Documentation and recordkeeping
  • Excel spreadsheets
  • Data collection
  • Research

Certification

Certified Business Continuity Professional -Achieved this certificate while working for SBC in 1996. I wrote and coordinated disaster recovery plans for SBC Arkansas until 1998.

Timeline

Administrative Assistant

State of Arkansas Department of Education
02.2016 - 06.2024

Area Manager - DSL Support

SBC Telephone
05.1973 - 12.2004

High School Diploma -

James Madison High School