Self-motivated Peer Mentor delivering program initiatives focused on increasing visibility and community involvement. Committed to providing support for issues related to social, academic, financial and general well-being. Excellent communication and relationship-building skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Sherry Chapman
Tumwater,WA
Summary
Overview
13
years of professional experience
Work History
Olympic Health & RecoveryLacey, WA
Crisis Peer Counselor
05.2023 - Current
Job overview
- Planned service activities to promote community interaction.
- Implemented opportunities for joint collaborative projects to generate interest among peers.
- Promoted skill building to support activities of daily living.
- Guided peers through recovery process by performing outreach and advocacy to support treatment plan.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
- Participated in conflict resolution and problem-solving to support healthy coping skills.
- Assisted individuals in identifying and capitalizing on personal interests, goals and strengths.
- Utilized de-escalation techniques aligned with trauma-informed care to drive intervention strategy for participants in crisis.
- Attended meetings and trainings to optimize professional development.
- Performed tasks to assist and support individuals in regaining independence within community.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Coordinated resources to support clients and help each achieve targets.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Collaborated to set goals and outline steps to achieve objectives.
- Referred individuals to outside resources and services for additional support.
Olympia Union Gospel MissionTumwater, WA
Counselor & Resource Manager
04.2020 - 05.2023
Job overview
- Documented meetings, interventions and contacts with clients to optimize care.
- Identified clinical or case management needs to promote quality of care.
- Provided supervision and in-house activities to support program participants.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Provided information to access financial assistance, legal aid or housing.
- Documented patient progress through counseling and interaction.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Coordinated resources to support clients and help each achieve targets.
- Transported patients safely to social activities and doctors appointments.
- Administered medication to patients according to strict schedules.
- Planned and coordinated discharge from care facility to patient's home.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Assisted clients with permanent housing transitions.
- Advised residents on tenancy and estate management services information.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Verified assets and income for applicants.
Olympia Union Gospel MissionTumwater, WA
Dental Receptionist & Vision Clinic Receptionist
03.2018 - 04.2020
Job overview
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Verified, updated and entered patient information into system.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
- Interviewed patients to complete case histories and intake forms.
- Managed flow of patients visiting to schedule or attend appointments, assisting with check-in, updating nurses and physicians and calling patients to examination rooms.
Farmer's Daughter HotelLincoln City, OR
Hotel Front Desk Clerk
02.2013 - 04.2016
Job overview
- Arranged special accommodations for guests to enhance visitor experiences.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Input customer data into reservation systems and updated to reflect room changes.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Facilitated successful front desk operations for high-volume hotel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
- Assisted guests at check-in, providing information on various services within hotel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Village ManorTroutdale, OR
CNA
01.2011 - 08.2015
Job overview
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted residents in preparing for activities and social programs.
- Helped residents walk with or without self-help devices.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Observed and reported unusual symptoms and changes to charge nurse.
- Supported non-ambulatory residents in range of motion exercises.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented activities and recorded information in EMR system.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Skills
- Motivational Interviewing
- Life Skills Development
- Community Resources
- Social Perceptiveness
- Motivational Techniques
- Patient Advocacy
- Conflict Resolution
- Progress Monitoring
- Grounds Maintenance
- Multitasking
- Interpersonal Skills
- Individual Counseling
- Group Counseling
- Addiction Counseling
- Coaching and counseling
- Case Management
- Rehousing
- Client Home Visits
- Client Assistance Referrals
- Client and Family Interviews
- Money Management Assistance
- Application Processes
- Community Outreach Programs
Timeline
Crisis Peer Counselor
Olympic Health & Recovery
05.2023 - Current
Counselor & Resource Manager
Olympia Union Gospel Mission
04.2020 - 05.2023
Dental Receptionist & Vision Clinic Receptionist
Olympia Union Gospel Mission
03.2018 - 04.2020
Hotel Front Desk Clerk
Farmer's Daughter Hotel
02.2013 - 04.2016
CNA
Village Manor
01.2011 - 08.2015