Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHERRY CHIDESTER

Taylorsville,UT

Summary

Personable and dedicated Customer Service Representative with extensive experience in services industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

20
20
years of professional experience

Work History

Sales Associate Specialist

Carters Oshkosh
West Jordan, UT
09.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Handle up to 100 customers in one shift.
  • Used POS system to process sales, returns, online orders and gift card activations.

Vacation Ownership Advisor

Marriott Vacations Worldwide Corp.
Salt Lake City, UT
02.2018 - 06.2019
  • Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all reservation information with callers to ensure accuracy and explain guarantee and cancellation policies. Answer owner questions about property facilities, services, and surrounding areas. Provide assistance to owners with additional travel plans and vacation ownership usage options. Took up to 75 calls. Prepared variety of different written communications, reports and documents

Reservation Agent

IHG Hotels & Resorts
West Valley City, UT
03.2015 - 10.2017
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Kept accurate knowledge of all types of rooms available at various resort locations
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Took average of 50-100 calls with in day.

Education

High School Diploma -

Granger High School
West Valley City, UT
1993

Skills

  • Communications
  • Hotel accomodations
  • Payment processing
  • Retail merchandising
  • Product upselling
  • Customer assistance
  • Call center experience

Timeline

Sales Associate Specialist

Carters Oshkosh
09.2021 - Current

Vacation Ownership Advisor

Marriott Vacations Worldwide Corp.
02.2018 - 06.2019

Reservation Agent

IHG Hotels & Resorts
03.2015 - 10.2017

High School Diploma -

Granger High School

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