Sherry Christian
HARBOR BEACH,MI
Summary
Dynamic Store Manager with a proven track record at GPM Investments, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective training programs, achieving significant revenue growth. Skilled in problem-solving and inventory management, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Store Manager
GPM Investments
04.2025 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and developed team members on best practices for sales and customer service.
- Managed inventory control processes, minimizing shrinkage through effective stock management.
- Implemented promotional strategies to increase sales during peak seasons and special events.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Ensured compliance with safety protocols and company policies to maintain a secure environment.
- Collaborated with regional management to align operational goals with corporate objectives.
- Developed training materials for onboarding new staff, enhancing overall team productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Sales Manager
Hungry Howies Pizza & Subs
05.2012 - 04.2019
- Led sales team in achieving regional revenue targets through strategic planning and execution.
- Developed training programs to enhance team performance and customer service skills.
- Implemented promotional campaigns that increased brand awareness and customer engagement.
- Analyzed sales data to identify trends, optimize pricing strategies, and improve inventory management.
- Fostered relationships with key clients, resulting in improved customer loyalty and repeat business.
- Streamlined operational processes to enhance efficiency and reduce costs across the sales department.
- Conducted regular performance evaluations to mentor staff and drive professional development initiatives.
- Collaborated with marketing teams to align promotional efforts with sales objectives for maximum impact.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Production Worker
Quality Woods
03.2007 - 05.2012
- Operated machinery to assemble wood products efficiently.
- Inspected finished goods for quality assurance and compliance.
- Collaborated with team members to streamline production processes.
- Trained new employees on safety protocols and operational procedures.
- Monitored stock levels and reported shortages to management promptly.
- Maintained equipment cleanliness to ensure optimal performance.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Education
High School Diploma - Management
Harbor Beach Community
Harbor Beach, MI06.1980
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
Timeline
Store Manager
GPM Investments
04.2025 - Current
Sales Manager
Hungry Howies Pizza & Subs
05.2012 - 04.2019
Production Worker
Quality Woods
03.2007 - 05.2012
High School Diploma - Management
Harbor Beach Community